In order to further deepen the integration of elderly care services and public services for the convenience of the people, make every effort to open up the "last mile" of convenience services for the elderly, and promote the integrated upgrading of elderly care, public services assistance, and community linkage, on the afternoon of April 15, the city's first service point of "Jing Neighbor Assistance Office" settled in a nursing home was officially opened at Heyang Huangshan Nursing Home.
This event was guided by the Shanghai Civil Affairs Bureau, hosted by the Jing'an District Civil Affairs Bureau, and co-organized by the Gonghexin Road Sub-district Office and Shanghai Kaicheng Holdings Co., Ltd. Wang Xiaohong, director of the Zoning Grassroots Division of Shanghai Civil Affairs Bureau and second-level inspector, Yuan Pengbin, party secretary and director of Jing'an District Civil Affairs Bureau, Zhang Weichen, deputy secretary of the Party Working Committee of Gonghexin Road Street and director of the street office, and Gu Jun, secretary of the party committee and chairman of Shanghai Kaicheng Holdings Co., Ltd., attended the opening ceremony.
At the event site, the Gonghexin Road Community Affairs Acceptance Service Center and Heyang Huangshan Nursing Home signed a co-construction agreement. The two parties will use the agreement as a link to deepen government agency, resource sharing and business linkage, and carry out door-to-door services and policy publicity on a regular basis. This move aims to closely combine the professional advantages of public services with the positional advantages of elderly care institutions, bring convenient services to the front line of elderly care, and deliver caring care directly to the elderly.
Subsequently, Ying Jingjing, deputy director of the Zoning Grassroots Division of the Shanghai Municipal Civil Affairs Bureau, Huang Lei, deputy director of the Jing'an District Civil Affairs Bureau, Zhang Yuebing, deputy director of the Gonghexin Road Sub-district Office, Cui Jianming, director of the Jing'an District Elderly Care Service Development Center, and Zhang Jinxuan, deputy general manager of Shanghai Kaicheng Holdings Co., Ltd. jointly released the "National Nursing Home Linkage Service Map" and the Gonghe New public services Digital Person "Xiaoxin".
The "Nursing Care Society Linkage Service Map" takes public services assistance points as the starting point, nursing homes as the position, and community resources as the support. It effectively integrates multiple resources such as elderly care, public services, and convenience to build a one-stop service platform for the convenience of the elderly. Gonghexin's AI digital human policy assistant "Xiaoxin", which was simultaneously launched, covers remote terminals in 27 residential areas in the jurisdiction. It can intelligently answer policy questions and print processing materials with one click, making elderly care services more efficient and convenient through digital means.
Amid warm applause, Wang Xiaohong, Director of the Zoning Grassroots Division of the Shanghai Civil Affairs Bureau and Level 2 Inspector, Yuan Pengbin, Party Secretary and Director of the Jing'an District Civil Affairs Bureau, Zhang Weichen, Deputy Secretary of the Party Working Committee of Gonghexin Road Street and Director of the Street Office, and Gu Jun, Secretary of the Party Committee and Chairman of Shanghai Kaicheng Holdings Co., Ltd. jointly unveiled the "Quiet Neighbor Assistant" and the service point of Yanghuangshan Nursing Home. This marks the official extension of the "Quiet Neighbor Assistant" public services to elderly care institutions, opening up exclusive channels for the elderly to handle services.
As the first "remote virtual window" service point in a nursing home in the city, the Heyanghuangshan Nursing Home service point is equipped with an intelligent dual-screen all-in-one machine, which can remotely handle 189 personal government service matters such as medical insurance business inquiries, matters for persons with disabilities, and pension benefit qualification certification, extending professional government assistance services to nursing homes and directly to the front line of nursing care services.
At the opening of the service point, many residents came to experience the convenience brought by this innovative service model. Ms. Dong is one of the beneficiaries. Her father has lived in a nursing home for a long time.
In the past, if Ms. Dong wanted to handle long-term care insurance-related business for her father, she had to ask for leave from the company and go to the Community Affairs Acceptance Service Center. During peak business periods, it may even take half a day to complete the process, which not only affects her work schedule, but also brings greater time costs and mental pressure to her.
At the event site, Ms. Dong, under the guidance of the staff, quickly and accurately completed the printing of the long-term care insurance report through the intelligent dual-screen all-in-one machine. At the same time, considering that her recent medical record book was about to be used up, Ms. Dong also handled the replacement business.
The entire process was efficient and smooth, which surprised Ms. Dong. She said: The arrival of the "Jing Neighbor Assistant" in the nursing home is a real "timely blessing". Now, we can handle multiple services in one stop while visiting the elderly, which greatly saves time and energy and effectively improves our sense of gain and happiness.
As a chain of elderly care institutions under the district state-owned enterprise Shanghai Kaicheng Holdings Co., Ltd., the Heyang Huangshan Nursing Home service point will effectively promote the continuous upgrading and upgrading of the "quiet neighbor assistance" service function, improving quality and efficiency. The service scope not only covers the elderly in the hospital, but also radiates to family members who come to visit and residents of surrounding communities, further broadening the service coverage of the "Quiet Neighbor Assistant" and opening up the "last mile" of public services extending to elderly care institutions and to the end of the community.
During the "15th Five-Year Plan" period, Jing'an District will continue to deepen the three-party linkage of nursing homes, improve the "doorstep" government service system, take digital reform as the starting point, give full play to the effectiveness of smart service equipment, and systematically build an integrated and convenient service system with "care for the elderly, assistance in services, and linkage at the grassroots level" to continuously enhance the people's sense of gain, happiness, and satisfaction.