Prioritising hotel self check-in, passport registration, remote service and overseas self-service solutions.
A multilingual self check-in product for micro accommodation, boutique hotels, and large properties, connecting reservations, identity verification, key-card issuance, payment, and stay services.
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For hotels, events, and international visitor reception, connecting passport capture, document verification, guest registration, secure storage, and audit records.
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Connect service specialists with local service points through secure video collaboration and assisted processing.
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Extend public services through connected self-service environments and intelligent terminals.
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Bring responsible AI into guidance, knowledge support, service collaboration, and quality insight.
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Connect on-site services, staff, devices, and operational insight through one coordinated platform.
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Connect queuing, service flow, and public feedback to improve the on-site experience.
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Guide visitors through clear information, service navigation, and coordinated hall experiences.
View moreReal project cases show how smart service halls connect facilities, digital systems, and front-line operations.
Connect arrival, guidance, queuing, waiting, service delivery, feedback, and hall operations through one coordinated system.
Extend professional service capacity to community, campus, and cross-location service points through secure video and document collaboration.
Bring policy knowledge, service guidance, document reminders, and human collaboration into real public-service workflows.
Connect service data, device status, and operational information so managers can identify issues and improve continuously.
Founded in 2014, Shanghai Toyou Information Technology Co., Ltd. focuses on digital transformation for public-service halls, community service centres, and cross-location service environments.
We combine software platforms, connected endpoints, solution design, implementation, and long-term operational support.
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"What subsidies can I apply for in this situation?" "There are so many policies, which one is suitable for me?" Many residents have had similar confusion when faced with livelihood policies such as pensions, medical care, and assistance.
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Adding more devices does not mean improving the experience. What really affects the public's experience is whether taking a number, filling out a form, consulting, accepting and following up can be connected into a clear and responsive service path. At nine o'clock in the morning, the office hall had just opened. The number-taking machines, large screens, and self-service terminals are all running, and window staff are in place, but there are still people at the entrance holding materials to confirm repeatedly: "Which number should I take?" Such scenes are not uncommon. There is no shortage of equipment and the system is running normally, but people still find it troublesome. The problem is often not that a certain machine is not easy to use, but that the number-taking, form-filling, consultation, acceptance and follow-up are not really connected in one way.
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Shanghai Toyou Information Technology Co., Ltd. joined LEAP EAST in Hong Kong, sharing its experience in digital public services through live demonstrations and face-to-face conversations with international visitors.
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