Prioritising hotel self check-in, passport registration, remote service and overseas self-service solutions.
A multilingual self check-in product for micro accommodation, boutique hotels, and large properties, connecting reservations, identity verification, key-card issuance, payment, and stay services.
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For hotels, events, and international visitor reception, connecting passport capture, document verification, guest registration, secure storage, and audit records.
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Connect on-site services, people, devices, and service data through one coordinated platform for clearer operations and more efficient management.
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A complete public-service loop from ticketing to feedback—connecting on-site queues, service flow, and citizen evaluation for more orderly waiting and more efficient counters.
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Bring governed AI into consultation support, knowledge services, workflow assistance, and quality analysis while keeping people accountable.
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Extend common services across time and location with connected smart terminals and a clear, continuous self-service journey.
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Help visitors find the right service and complete their journey through coordinated consultation, routing, and indoor wayfinding.
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Bring professional service capacity closer through remote video, identity and document collaboration, and assisted processing at local service points.
View moreReal project cases show how smart service halls connect facilities, digital systems, and front-line operations.
Coordinate the full visitor journey through queueing, guidance, hall operations, connected monitoring, and remote assistance.
Connect consultation, identity checks, document collaboration, guided processing, and human support into one continuous remote-service journey.
Use reviewed policy and service knowledge for consultation, routing, and guided processing—moving from answers to actionable guidance.
Connect service data, device health, and on-site operations so managers can identify issues and improve continuously.
Founded in 2014, Shanghai Toyou Information Technology Co., Ltd. focuses on digital transformation for public-service halls, community service centres, and cross-location service environments.
We combine software platforms, connected endpoints, solution design, implementation, and long-term operational support.
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"What subsidies can I apply for in this situation?" "There are so many policies, which one is suitable for me?" Many residents have had similar confusion when faced with livelihood policies such as pensions, medical care, and assistance.
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Adding more devices does not mean improving the experience. What really affects the public's experience is whether taking a number, filling out a form, consulting, accepting and following up can be connected into a clear and responsive service path. At nine o'clock in the morning, the office hall had just opened. The number-taking machines, large screens, and self-service terminals are all running, and window staff are in place, but there are still people at the entrance holding materials to confirm repeatedly: "Which number should I take?" Such scenes are not uncommon. There is no shortage of equipment and the system is running normally, but people still find it troublesome. The problem is often not that a certain machine is not easy to use, but that the number-taking, form-filling, consultation, acceptance and follow-up are not really connected in one way.
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Shanghai Toyou Information Technology Co., Ltd. joined LEAP EAST in Hong Kong, sharing its experience in digital public services through live demonstrations and face-to-face conversations with international visitors.
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