News Center
Let policies proactively find people｜Toyou AI policy medical examination
"What subsidies can I apply for in this situation?" "There are so many policies, which one is suitable for me?" Many residents have had similar confusion when faced with livelihood policies such as pensions, medical care, and assistance.
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The more equipment there is, why is it still troublesome to do things?
Adding more devices does not mean improving the experience. What really affects the public's experience is whether taking a number, filling out a form, consulting, accepting and following up can be connected into a clear and responsive service path. At nine o'clock in the morning, the office hall had just opened. The number-taking machines, large screens, and self-service terminals are all running, and window staff are in place, but there are still people at the entrance holding materials to confirm repeatedly: "Which number should I take?" Such scenes are not uncommon. There is no shortage of equipment and the system is running normally, but people still find it troublesome. The problem is often not that a certain machine is not easy to use, but that the number-taking, form-filling, consultation, acceptance and follow-up are not really connected in one way.
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Toyou Information at LEAP EAST Hong Kong: Connecting Digital Public Services with Global Exchange
Shanghai Toyou Information Technology Co., Ltd. joined LEAP EAST in Hong Kong, sharing its experience in digital public services through live demonstrations and face-to-face conversations with international visitors.
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Toyou Information at the 9th Public Service Expo in Shenzhen: AI Public Service Practice Recognized
Shanghai Toyou Information Technology Co., Ltd. joined the 9th Public Service Expo and Digital Economy Development Summit in Shenzhen, exchanging practical experience and receiving recognition as a Typical Case in AI + Public Services.
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AI Digital Humans: Enhancing Public Services
Public services are increasingly digital, but in many service halls, a problem persists: despite numerous self-service terminals, the public still prefers to queue for window services. The reason is simple—many people do not know where to start, what documents to prepare, or how to fill out forms. Machines can handle tasks, but they don’t necessarily make it easy for users. AI digital humans are designed to bridge this gap by transforming cold menu operations into natural dialogue guidance.
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A Warm Reminder from a Stranger’s ‘Thank You’ in the Public Service Hall
Yesterday, I went to the public service hall for some errands. Initially, it seemed like just another routine task.
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