Built from real service environments
Public project stories and implementation practice.
Toyou’s new AI guidance + video assistant unlocking service experience is launched in Jing’an, Shanghai
"Heart-warming and fast delivery for the people" 2.0 is released! AI guidance + video assistance unlocks new service experience
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Toyou AI smart policy medical examination system is newly launched in Tianlin Street, Xuhui District
From "walking through one door and doing many things" to "getting things done at the doorstep", changes in public services are quietly happening around the people. Each community affairs acceptance service center in Xuhui District has created a number of unique service brands based on the characteristics of the jurisdiction. The "One Center, One Product" tour series focuses on innovative exploration and heart-warming services at the grassroots level. Through vivid cases, it tells how public services can be closer to the needs of the people and respond to people's livelihood concerns.
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Say goodbye to “running over and over again” and “difficulty filling out forms”! Service center technology "artifact" helps
From "walking through one door and doing many things" to "getting things done at the doorstep", changes in public services are quietly happening around the masses. Each community affairs acceptance service center in Xuhui District has created a number of unique service brands based on the characteristics of the jurisdiction. Xuhui public services' "One Center One Product" tour series focuses on innovative exploration and heart-warming services at the grassroots level. Through vivid cases, it tells how public services can be closer to the needs of the people and respond to people's livelihood concerns.
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District-level pilot implemented, community affairs acceptance service center relocated and renovated
"I didn't expect that with just a few clicks at home, the medical record book would be delivered on the same day. It's as convenient as ordering takeout." Residents of Xinjiangwan City in Yangpu District recently experienced the "one-stop service" of "same-day delivery" and were pleasantly surprised.
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Jing'an District launches 2026 community affairs network administrator training
Jing'an District launches 2026 community affairs acceptance service center network administrator training
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Shanghai Pudong Social Security launched full-stack Xinchuang number calling system
In April 2026, in order to actively respond to the national information innovation strategy and build a strong defense line for government service data security, the Shanghai Pudong New Area Social Insurance Management Center recently officially launched a full-stack localized call system.
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I can’t leave the hospital due to errands! The city’s first “remote virtual window” service point in a nursing home was launched
In order to further deepen the integration of elderly care services and public services for the convenience of the people, make every effort to open up the "last mile" of convenience services for the elderly, and promote the integrated upgrading of elderly care, public services assistance, and community linkage, on the afternoon of April 15, the city's first service point of "Jing Neighbor Assistance Office" settled in a nursing home was officially opened at Heyang Huangshan Nursing Home.
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From "worried" to "liked"! Jing'an residents can get things done without leaving home, and the secret lies in this "virtual window"
"I've been sick at home these days, and I was worried about not being able to go to the acceptance center to reimburse my medical expenses. I didn't expect the staff to help me through a direct video connection. It was really a big help!" Recently, Xiao Li, a resident who was recovering at home due to physical discomfort, handled urgently needed business through the remote extension service point of the "Jing Neighbor Assistant" in Swenli Residential Area, Shimen 2nd Road Street, Jing'an District. The staff quickly connected to the remote equipment of the acceptance center, patiently guided and operated efficiently throughout the process, and the process was successfully completed in just a few minutes. Looking at the clear receipt coming from the other side of the mobile phone screen, Xiao Li gave a thumbs up for this convenient service with "zero running time".
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Wisdom + cross-domain + door-to-door! They bring convenient services to people’s doorsteps
The government service window is the "heart-to-heart bridge" connecting the government and the people, and it is also the "barometer" to demonstrate administrative efficiency. The Daning Road Street Community Affairs Acceptance Service Center has always focused on the urgent, difficult and anxious issues of the masses. It uses smart upgrades to empower efficiency improvements, breaks down regional barriers with cross-domain collaboration, extends and broadens the service radius for the convenience of the people, and implements practical measures for the people in multiple breakthroughs to make the people more worry-free and comfortable.
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New environment, new starting point! Jiangning Road Subdistrict Community Affairs Acceptance Service Center is newly opened
After 4 months of careful polishing, the Jiangning Road Street Community Affairs Acceptance Service Center has officially launched!
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Beizhan Street Reception Center
In order to further improve the efficiency of public services and facilitate the masses, the Beizhan Subdistrict Reception Center actively carries out "nearby service" and "door-to-door service" services on the basis of "comprehensive service" at the lobby window, and has specially set up a "Xiaobei Assistant Service" service team to provide door-to-door service services for special groups such as those with limited mobility, thereby enhancing residents' sense of well-being.
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Community Affairs Acceptance Service Center of a certain street in Jing'an District
The community affairs acceptance service center has established a "Xiao Shi'er door-to-door" assistance service team. Through the "mobile virtual window" processing model, public services services are delivered directly to the homes of residents in the jurisdiction, to building companies, and to the community, opening up the "last mile" of public services services for residents with practical difficulties and enterprises with service needs, further improving the convenience and satisfaction of public services matters.
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Let citizens "get one thing done more efficiently"! Pudong explores the construction of an "age-adapted government service" system
Community affairs acceptance service centers located in various streets and towns in Pudong New Area are the main windows for citizens to handle various matters. In recent years, the new district has continuously improved the level of public services, allowing citizens to "get one thing done more efficiently" and enhancing their sense of fulfillment and happiness. Since the beginning of this year, in order to effectively solve the problem of inconvenience for special groups such as the elderly and disabled, the new district has further optimized public services, enhanced the ability to assist and handle services, and explored the construction of an "age-adapted government service" system for community affairs acceptance service centers. By promoting the construction of a barrier-free environment in the lobby, strengthening service guidance, optimizing service processes, and promoting "door-to-door service" for zero-distance community public services, the new district has made it possible for special groups such as the elderly and disabled to handle services without worries.
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Hangzhou District Government Service Center
Smart service, touchless queuing, silent calling, and counter coordination improve the on-site service experience.
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Jiangxi County Administrative Approval Center
Digital public-service infrastructure connects on-site devices, service processes, and hall operations.
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Hangzhou District Administrative Service Center
Queue management, system integration, and hall coordination support clear and efficient on-site services.
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A street acceptance service center in Jing'an District, Shanghai
This project has completed the informatization construction of smart public services in November 2017. The construction content mainly includes: online appointment, Toyou queuing evaluation software (supports ID card and social security card number taking), intelligent queuing system,
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A service center in Chongqing
This project has completed the informatization construction of smart public services in November 2017. The construction content mainly includes: online reservation, Toyou queuing evaluation software (supports ID card and social security card number taking), intelligent queuing system, intelligent evaluation interactive system, window assistance system, window monitoring system, hall comprehensive management system, government data visualization system, multimedia intelligent guidance system, background management module, self-service terminal system, intelligent self-service system, The overall composition of the intelligent self-service system, intelligent information query system application function, touch system function, front-end query application function, system interface and data integration, self-service machine parameter requirements, self-service machine function, intelligent self-service cabinet system, intelligent self-service cabinet access, intelligent self-service cabinet backend management system, integrated interface with other systems, intelligent electronic example system, sample display module, service guide module, frequently asked questions module, opinion evaluation module,
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Administrative Service Center of a District in Hangzhou City, Zhejiang Province
The construction content of this project includes: intelligent service system (face-based number-taking system, sensorless number-taking function, silent calling system, dual-screen interactive system, evaluation system, docking satisfaction return visit system, etc.), intelligent reservation system, intelligent acceptance system, intelligent logistics comprehensive management system, intelligent conference and house number system, intelligent introduction system, intelligent monitoring system, intelligent display system, intelligent management system and related supporting hardware and networks.
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