In May this year, the Xinjiangwancheng Street Community Affairs Acceptance Service Center ushered in a comprehensive upgrade. The center not only moved to a new location at No. 1-1, Lane 392, Guohong Road, which has more convenient transportation, but also brought a set of convenient services. Special services such as career guidance, door-to-door assistance, and same-day delivery are quietly changing residents’ experience of “doing things.”
Career guidance "starts a small stove" to clarify the job search path at home
For many young people, the starting point of their careers is often accompanied by confusion. Is it postgraduate entrance examination or work? Is it feasible to apply for a job across majors? In the Leye Space in the Xinjiangwan City Community Affairs Acceptance Center, there is a place to "check the pulse" for these confusions.
After moving to the new location, Leye Space quickly became lively. During a professional career guidance event, municipal employment instructors were on hand to provide one-on-one services to job seekers. Different from the previous large lectures, this kind of "small-scale" communication can accurately make up for personal shortcomings in job hunting.
"The teacher not only helped me sort out the common questions in the interview, but also analyzed which type of position I am more suitable for based on my personality characteristics." Xiao Chen, a fresh graduate, felt that he had a new understanding of himself after participating in the activity. Through on-site career testing tools, mock interviews, etc., many young people like Xiao Chen can find their own identity.
More than just talking, Leye Space also set up connections and organized a "Small, Beautiful, Specialized and Excellent" special interview session for "Salary Immediate Action". In the early stage, precise matching of job candidates and positions was completed through data mapping, allowing job seekers to communicate face-to-face with companies on an equal footing, avoiding overseas resumes from being lost in the sea, and significantly improving efficiency.
Working like ordering takeout, "same-day delivery" refreshes service speed
Preparing medical records is a business that many residents will use.In the past, even if you applied online, you still had to go to the site to collect it.。 As the first pilot subdistrict in the district, Xinjiangwan City integrates service processes and achieves "same-day delivery" of application, replacement, and reissue of medical records through the "one-stop service" platform. Residents can place an order online without leaving home and receive it on the same day.
Walking into the brand-new service hall, this sense of "speed up" can be seen everywhere. There are business backbones in the consultation and guidance area to check the materials in advance to avoid empty runs; the seven comprehensive acceptance windows integrate more than 200 matters in 11 lines such as social security, medical insurance, and civil affairs, and fully implement "one-stop processing" and "one-window comprehensive processing".
In line with the development trend of digital public services, the self-service area is equipped with "one-stop service" self-service terminals, medical insurance self-service machines and other intelligent equipment, which can self-service social security inquiry and payment, medical record printing, electronic license retrieval and many other high-frequency services. Effectively extend service reach, divert service pressure from windows, and truly achieve more data travel and less errands for the masses.
The resting and waiting area has a clean and elegant environment, equipped with comfortable leisure seats and convenient charging interfaces to meet the battery life needs of residents' electronic products. Convenience service counters are also set up to provide reading glasses, blood pressure monitors, AEDs (automatic external defibrillators), wheelchairs, drinking water and other convenience supplies, creating a clean, warm, secure and comfortable waiting atmosphere. Relying on the intelligent calling system, we can realize off-peak waiting and orderly service, making waiting more leisurely and service warmer.
It is reported that in the future, the center will also open a 24-hour self-service area to create a non-closing government service space for residents.
Not just at the window, services are delivered to your door
If the speed of service is the icing on the cake, then the "door-to-door assistance" service is a timely help for the elderly and disabled people with limited mobility.
For this special group, Xinjiangwancheng Street has launched a “door-to-door assistance” mechanism. Residents can make a phone call or make an appointment online, and staff can come to their homes with equipment to handle business. The service has changed from "waiting at the window" to "proactively coming to the door", opening up the "last mile" of public services.
In addition, the settings of the remote virtual window are equally considerate. Even if residents are in other provinces or cities, they can achieve remote video connection and business processing with center staff. The center has also set up a remote virtual service window in the Yangtze River Delta to break regional service boundaries and fully open up the interconnection channels for public services in the Yangtze River Delta.
It is understood that since the new site was put into use, the center's monthly acceptance volume has increased by about 40%. "This relocation and upgrade is not only a reshaping of the physical space, but also a comprehensive improvement in service concept, service level and service quality." Wang Yinghua, director of the Xinjiangwancheng Street Community Affairs Acceptance Center, said that in the next step, the center will always adhere to the needs of the people as the guide, continue to optimize service processes, enrich service supply, improve the level of smart public services, and strive to create a government service benchmark window that is in line with the positioning of an international community, so as to achieve zero distance convenience and warm services.