"What policies can I enjoy? What conditions are required? What materials do I need to prepare?" Faced with various livelihood policies involving elderly care, medical care, disability protection and other fields, many residents have had such confusion. There are more and more policy items, but it is not easy to find the one that matches your situation. Especially for the elderly, disabled people and other groups, they often miss out on the policy benefits they could enjoy because they “don’t know”, “can’t understand” and “can’t handle it”.
Tianlin Street Community Affairs Acceptance Service Center
Today, at the Tianlin Street Community Affairs Acceptance Service Center in Xuhui District, a service transformation from "people find policies" to "policies find people" is taking place. Relying on artificial intelligence, big data analysis and other technologies, the center launched the "AI Smart Policy Medical Examination Report" service, which transforms originally scattered and complex policy information into a clear and easy-to-understand "exclusive report" to help residents accurately find policy services that suit them.
"In the past, when residents came for consultation, they often asked, 'Do I have subsidies for my situation?' and 'What other benefits can I enjoy?' The staff needed to inquire and check item by item based on personal circumstances." The relevant person in charge of the center said that people's livelihood policies involve civil affairs, human resources and social security, medical insurance, Disabled Persons' Federation, health care and other fields. It often takes a lot of time to accurately find policies that suit individual residents.
In order to solve this problem, the Tianlin Street Community Affairs Acceptance Service Center started from the actual needs of the people, sorted out the difficulties faced by residents in the policy acquisition and application process, integrated people's livelihood policies in multiple fields, established a policy database, and developed an "AI smart policy examination system".
After residents complete identity authentication with the assistance of staff, they only need to fill in basic information such as family situation, health status, and employment status. The system will automatically match policies related to personal situations through intelligent analysis and generate a "Policy Physical Examination Report."
This report is no longer an obscure policy provision, but an "understandable and useful" work guide. Residents can clearly see which policies they qualify for, what the application conditions are, what materials they need to prepare, where they should go to apply, and even why they match or don’t match a certain policy.
Mr. Wang, who lives in Tianlin Community, is a beneficiary of this service. The 67-year-old man and his wife often go to the hospital for medical treatment. Unfortunately, his wife has recently been seriously ill. Hospital surgery and medical treatment cost a lot. The old couple's pension is not high. He came to the center with a sad face and did not know what he wanted to apply for. He could only briefly talk to the staff about his family situation and wanted to ask the government for help.
"I have consulted several times before, and it seems that I can apply for many policies, but I just can't fully know which ones I can apply for at once." Mr. Wang said.
With the help of the staff, he experienced the "AI Smart Policy Physical Examination". After filling in the information, a dedicated report will be generated in just a few minutes. The report shows that Mr. Wang’s situation is highly consistent with Shanghai’s multiple policies such as supplementary medical mutual aid insurance for retired employees in hospital, comprehensive medical insurance burden reduction, civil affairs expenditure-based living assistance for poor families, and Tianlin Street Festival Assistance. The application conditions, application windows and required materials are listed in detail.
The staff then explained the policies to Mr. Wang item by item based on the report content and assisted in organizing the materials. Mr. Wang completed the subsidy application on the same day. "I asked many times before but couldn't figure it out. Now I fill in the information once and it's clear what policies I can enjoy. There are also staff to help. It's really convenient." Mr. Wang said with emotion.
The changes brought about by the "AI Smart Policy Medical Examination Report" not only allow residents to do things faster, but more importantly, they change the way grassroots public services are provided. In the past, residents often needed to proactively search for policies and consultation windows. Now, through intelligent analysis, the service can discover in advance policies that residents may comply with but have not yet applied for, allowing policies to proactively reach the masses.
For residents who are familiar with smart devices, the system can provide online inquiries and precise guidance; for the elderly, disabled and other groups, staff can assist them in completing the application process through telephone contact, door-to-door service, etc. based on the system analysis results.
In window services, staff can also understand residents’ needs in advance, reduce repeated consultations, and devote more energy to complex business processing and personalized services, making services more accurate and efficient.
According to the reporter's understanding, the "AI Smart Policy Medical Examination Report" has integrated more than a hundred people's livelihood policies and helped residents quickly match relevant services through intelligent analysis. It is reported that the Tianlin Street Community Affairs Acceptance Service Center will continue to improve the policy database, strengthen cross-departmental data integration, and expand application scenarios in more fields such as elderly care, medical care, employment, and assistance.