On the eve of July 1st last year, the "Fu Min Warm Heart-Speed" mini program was launched. As a benchmark carrier for Nanjing West Road Subdistrict to deepen the "one-stop service" and promote digital transformation, it actively provides residents and white-collar workers with convenient services across 11 major lines including social security, medical insurance, public security, health, and taxation. It is not only a government tool, but also a warm link between the government and the people. As soon as it was launched online, it was well received and affirmed by the people in South and West China.
After 365 days and nights of intensive work, we have fulfilled our promise with hard work. This "smart seed" has broken ground. The average number of daily visits to the mini program on working days has stabilized at 70 people, and the cumulative service has exceeded 20,000 people; 263 online consultation cases have received responses, nearly 10,000 public services short videos have been clicked, and more than 10 policy forums have been delivered directly to Nanxi enterprises... From office buildings to people's homes, the happiness and gain of residents and white-collar workers flow at the "fingertips". Coinciding with the first anniversary of the launch of "Fu Min Warm Heart Express", the upgraded version of the mini program has arrived as scheduled, inviting you to witness a leap from "passive order taking" to "active smart processing".
AI is in charge: Put the "Government Steward" in your pocket
Once upon a time, policy provisions were like mountains and mountains, and people working on them often checked them over and over in tedious lists for fear of missing a piece of proof. Now, AI has quietly entered the fabric of Nanxi’s streets and lanes, nourishing it silently like spring rain. With just a tap of your fingertips, the system can capture your personal situation in milliseconds, automatically compare policy conditions, and instantly generate exclusive service guides. It uses the most popular language to break down obscure official terminology and clearly informs "what to do, what to bring, and what to pay attention to", making the work path clear at a glance. It will "gently" guide you and prevent your expectations from being disappointed.
Mr. Ren, who works at Jing’an Kerry Center, truly felt the peace of mind of being “guided” when he first joined the company.
After joining the company, the company's HR reminded him to apply for a Shanghai social security card, but for him, who had just arrived to work in the Nanxi business district, he was completely confused as to where to apply, what materials to bring, and whether he was qualified. Searching for the guide on the Internet, there were various opinions. Some said that proof of employment was required, and some said that only an ID card was required. He was afraid that after finally taking the time to make a trip, he would end up in vain without all the materials, which made him feel worried.
Until HR recommended him the "Fumin Warm Heart and Speed" applet. Mr. Ren clicked on the "AI Intelligent Guidance" and found the "Social Security Card Application" matter. After confirming the household registration and insurance information according to the page prompts, the system immediately compared and passed, and a simple and clear list of materials was directly generated. He followed the diagram and applied for a social security card in one go during his lunch break. The staff told him that the card would be mailed directly to his home.
"I thought I would have to go through several trips, but I didn't expect that 'Fu Min Nuan Xin Su Da' would directly pave the way for me." Mr. Ren said with emotion afterwards.
Meet in the cloud: Move the “acceptance window” back to your home
Perhaps we once thought that communication across screens was always less "human", and complex materials often became more difficult amidst the noise of phone lines. Nowadays, digital technology has long broken through the shackles of physical space, making the "end of the world" like a "neighbor". The newly launched "video consultation" function allows you to "meet" the reception center staff in the cloud without leaving home. The high-definition video call is stable and smooth. You can directly show the materials in your hand, and the staff can also share the screen in real time to demonstrate the "application-by-application" operation steps for you, and even play the service guide PPT. This "visual" remote service breaks the barrier of the mobile phone screen and makes every consultation as real as being in front of the counter.
What really makes Mr. Ren feel "magical" is that the "cloud window" of the mini program saved him when he needed it most. Two weeks later, Mr. Ren received a brand new social security card and immediately went on a business trip. But while on a business trip, he suddenly felt unwell and went to the hospital. When he swiped his social security card, he couldn't use it normally. Others were out of town and it was impossible to rush back to Shanghai to deal with the matter offline. When he was at a loss what to do, he remembered the "Video Online Consultation" in the mini program.
He immediately opened the "Fu Min Warm Heart Express" and contacted the window staff. On the other side of the camera, the staff patiently listened to his experience, and while confirming the situation through video, they remotely guided him to complete the activation of his social security card and the registration for off-site medical treatment on "Suishan". The entire process is done online, no errands or queues required. When I go to see a doctor again, my social security card is smoothly swiped for settlement, and the problem of medical treatment in another place is solved "in the cloud".
"From the beginning, I didn't know how to apply for a social security card, and then I couldn't swipe the card when I went to see a doctor outside. I relied on this small program to help. The AI explained the materials clearly in advance, and there was always someone to help via video connection. It was really convenient for us office workers," said Mr. Ren.
Warmth and battery life: let “digital dividends” flow into your daily life
If cutting-edge technology is the "accelerator" of public services, then in the era of rapid algorithms, those timeless and heart-warming services are still the humanistic foundation of Nanxi. "Warm Heart·Express" is no longer just a courier that runs errands. It is a warm pulse that shuttles through buildings and streets, bringing convenience to the elderly and buying time for white-collar workers. "Warm Heart·VCR" and "Q&A" are like tireless "community lecturers", interpreting boring provisions into vivid visual language, so that policies are no longer exhibits in the window, but conversation topics at the dinner table.
The outer shell of technology is wrapped in a soft core, making the "15-minute government service circle" no longer just a geographical concept, but a real and tangible life radius that is within reach of every resident.