"Hello, I have picked up a priority number for you. Please follow me to the window for processing." Recently, Mr. Ma, who is over eighty years old, came to the Puxing Community Affairs Acceptance Service Center to handle matters. After scanning his ID card at the reception window, he was immediately warmly received by the staff.
Many of the people who come to the reception center to handle business are elderly people. Puxing Road Sub-district, as a pilot project for the construction of an "age-appropriate government service" system in the new district, provides "one-to-one" full-process consultation and guidance for seniors over 80 years old, assisting the elderly in on-site registration, filling out forms and other processes. With the assistance of the staff, Mr. Ma quickly completed a series of processes. The staff also "run errands" for the copying and filing of various materials, while he sat by the window throughout the process. "This kind of service is very thoughtful and especially convenient for us seniors," he said. Wang Jiansheng, director of the Puxing Community Affairs Acceptance Service Center, told reporters that this is one of the "soft services" provided by the acceptance center for citizens with limited mobility such as the elderly. The center has set up a green channel to provide fast services such as appointment-free and priority services for special groups such as the elderly over 80 years old and disabled people with limited mobility.
Large font for easy reading
Various "aging-friendly" and "barrier-free" hardware facilities are also installed in the hall. For example, the reception window is specially equipped with wheelchairs, magnifying glasses, crutches, reading glasses and other auxiliary tools for special groups such as the elderly and the disabled.
Barrier-free service signs are posted at the entrance of the acceptance center, and barrier-free ramps and barrier-free toilets are also installed. Handrails and emergency buttons are installed in the bathrooms, and handrails are even installed at the check-in windows for the use of handlers with limited mobility.
Many details further reflect "ageing-friendly". For example, among the various promotional materials placed at the reception center, there is a catalog of services for the elderly that has been specially enlarged in font, and the small font size 4 on the original material has been changed to size 2 to make it easier for the elderly to understand the situation. "This is a list of services for the elderly that we have sorted out. The names of the items, application materials, conditions, fees, etc. are clearly specified in large fonts to facilitate the identification, reading and reference of the elderly." Wang Jiansheng said.
Get things done "without leaving home"
The "remote virtual window" service model and the "door-to-door service" model for community public services further realize "allowing data to travel more" and "staff to run more errands", allowing citizens to complete various matters without even leaving home. The "remote virtual window" service model sets up service points in each village, allowing citizens to complete various matters at neighborhood committees or village committees through the linkage between the service points and the acceptance center. "Door-to-Door Service" is a supplementary model of "Remote Virtual Window", which provides "point-to-point" door-to-door services specifically for the elderly and disabled people over 80 years old and with limited mobility. According to reports, the staff is equipped with "door-to-door service" equipment consisting of printers, acceptance terminals and scanners. According to the applications of citizens in need, special trips are made to the door to process, truly opening up the "last mile" of public services, allowing special groups to enjoy convenient and intelligent digital public services, and truly getting things done "without leaving home". Tang Weiwei, chief of the Social Affairs Section of the Pudong New Area Community Governance and Service Development Center, said that currently, the new district has implemented a pilot system of "age-appropriate public services" in Puxing Road Street, Gaoqiao Town and Nanhui New Town. In the future, it will further promote the construction of an "age-appropriate government service" system based on the pilot situation, and comprehensively improve the software and hardware facilities of the new district's public services through a series of work measures to allow the elderly and disabled people to do things without worries.