Intelligent systems add support to “upgrade” service experience
In response to common difficulties in public services such as "difficulty filling out forms, difficulty remembering, and supplementing materials", the center has deeply optimized the call system and launched a series of convenience measures based on AI technology. Introducing the "AI form filling function" to automatically fill in resident identity information in the form according to business needs, reducing manual filling errors and time-consuming; equipped with a standardized "business notification form" to clearly list the processing materials, note the work process and time limit, so that the people handling the matter can understand it at a glance; Added the "Expedited Processing" function, the staff can suspend the registration number for residents who need to complete the materials. When the residents come again on the same day, they can find the original window acceptance staff to renew the registration, which not only effectively shortens the residents' waiting time, but also improves the efficiency of the window service.
Cross-domain linkage and renewal process, "zero running" for remote services
The center deepens the integrated government service cooperation in the Yangtze River Delta, expands the "Government Friends Circle", and adds Yangzhong City, Jiangyin City, Dianshanhu Town of Kunshan City, Wuxi Economic Development Zone, Xishan District and other government service centers as cross-domain service contact points. Up to now, we have carried out joint debugging and assistance on nearly 200 cases with 29 “one-stop-service” government service contact points in the Yangtze River Delta, with a call-through rate of 100%. Relying on the contact points and the "one-stop service" platform, people do not need to travel to different places. They can complete personal business processing through "screen-to-screen" remote interaction, making "more data travel and people less errands" implemented.
Door-to-door publicity and delivery services, policy training "widely popularized"
In order to truly integrate "nearby" public services into residents' lives, the center has made two-way efforts to improve service quality and efficiency through "guideline distribution + business training". On the one hand, the "Quiet Neighbor Helper" Service Guide is compiled and delivered to the community one by one by the liaison officers of the extended service points. The guide clearly lists the service procedures, required materials and precautions for high-frequency matters, and delivers easy-to-understand government service "instructions" to people's doorsteps, effectively bridging the "last mile" of policy awareness and convenient services. On the other hand, the center carries out special training for the "Quiet Neighbor Assistant" extended service, clarifies the standardized work specifications of extended service points, conducts teaching around business processing procedures and equipment practical skills, and effectively provides residents with professional and reliable service support.
Next step
The Daning Road Subdistrict Community Affairs Acceptance Service Center will continue to use people's satisfaction as the benchmark, continue to optimize service details, iterate service models, promote the continuous transformation of public services from "doable and capable" to "easy to do, easy to do", and strive to create warm and efficient public services.