"I've been sick at home these days, and I was worried about not being able to go to the acceptance center to reimburse my medical expenses. I didn't expect the staff to help me through a direct video connection. It was really a big help!" Recently, Xiao Li, a resident who was recovering at home due to physical discomfort, handled urgently needed business through the remote extension service point of the "Jing Neighbor Assistant" in Swenli Residential Area, Shimen 2nd Road Street, Jing'an District. The staff quickly connected to the remote equipment of the acceptance center, patiently guided and operated efficiently throughout the process, and the process was successfully completed in just a few minutes. Looking at the clear receipt coming from the other side of the mobile phone screen, Xiao Li gave a thumbs up for this convenient service with "zero running time".
Also wrapped in this warmth was Aunt Zhang. A few days ago, she happily came to the "Butterfly Restaurant" community canteen to eat, but found that she had not yet applied for the elderly meal subsidy. Due to her old age, Aunt Zhang was unable to operate her smartphone independently to apply on "Suibi", which made her temporarily in trouble. Upon seeing this, the front desk staff immediately stepped forward and connected to the acceptance center through on-site remote equipment. They handled the entire process and quickly verified it. It only took three minutes to help Aunt Zhang successfully complete the subsidy application, solving her dining concerns.
This "convenient bridge" between the home and the government window is turning the concept of "people have to run less errands and run more data" from a concept into a vivid reality. Today, the business scope of the "Jing Neighbor Assistant" remote service has expanded from the initial ten or more items to more than a hundred items, fully covering high-frequency public services fields such as human resources and social security, medical insurance, public security, and archives, with service points located in various residential areas in the jurisdiction. What's even more considerate is that the "Butterfly Restaurant" community canteen has also specially added a remote assisted service channel for meal assistance subsidies for the elderly, allowing convenient services to be naturally integrated into daily dining scenes and accurately meeting the needs of the elderly group.
At the beginning of 2026, the "remote assisted service" service of the Shimen 2nd Street Community Affairs Acceptance Service Center will continue to accompany residents on a new heart-warming journey. As a warm extension of the "one-stop service" reform, this service has handled more than 600 various types of business for residents, and continues to expand the "15-minute government service circle" to truly open up the "last mile" of personal public services and make the promise of "services at your doorstep" convenient and accessible.
Not only to provide convenience for people within the jurisdiction, but also to address the pain points and difficulties of cross-provincial services, the acceptance center will launch a new pilot program of "Yangtze River Delta Remote Virtual Window" in December 2025 to further broaden the service boundaries. At present, this window has launched 21 cross-provincial processing matters, covering four provinces and cities in Jiangsu, Zhejiang, Shanghai and Anhui. In the future, residents who have cross-provincial service needs will no longer need to travel to different places. They can handle it in one stop at the street acceptance center, greatly saving time and energy costs, and effectively providing a convenient way for Yangtze River Delta citizens to handle personal matters across regions.
The relevant person in charge of the Shimen 2nd Street Community Affairs Acceptance Service Center said that in the new year, it will continue to focus on the urgent needs and worries of residents, continue to explore and innovate, optimize and upgrade on the road of digital public services, and use warm services to deliver the warmth of public services, so that every resident can truly feel the convenience and peace of mind, and have heart-warming services with them at all times.