Since residents in the area want to go to the community affairs acceptance service center to handle business, they need to spend more time on the road and waiting in line, which is not convenient and time-saving for residents; according to the "Key Points of Comprehensively Deepening the "One-online Service" Reform in Shanghai in 2023 (Draft for Comments)" issued by the municipal government, it is required to "create an offline 15-minute government service circle, and encourage qualified municipal departments and districts to explore Create a virtual public service hall, innovate and pilot a remote virtual window service model in neighborhood (village) committees where conditions and needs exist, and extend community affairs acceptance service center matters to neighborhood (village) committees. "Use remote video assistance to realize remote number picking, video consultation and matter acceptance in village neighborhood committees, so that the reception center staff can actually operate and the neighborhood committee staff can assist, improving the convenience and sense of gain for the masses."
