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Zhangdun Town Convenience Service Center
Added a new "remote assisted service" platform
Special staff at the assistant window communicate through video linkage
Help people with matters
It takes an average of 15 minutes to handle a business
Really realized
“More data runs away, and less people run errands.”
"It's so convenient. You can do business with a 'small TV.'" Mr. Ye, a villager in Zhangdun Village, praised, "It used to take a whole day to go to Jianyang to do these business. It was far and time-consuming. Now I can do it in half an hour here. It really saves me a lot of time."
In order to better serve the masses, through preliminary research and planning, we have learned that the masses urgently need to handle high-frequency services such as "back-payment of basic pension insurance for urban and rural residents", "hospitalization expense reimbursement", cancellation of disability certificates, etc. The service center has assigned dedicated personnel to be responsible for the "remote assisted service" platform services and held a special "remote assisted service" training meeting for village-level assistants. At the same time, we will use opportunities such as village days, villages and mass services to issue "notification sheets" to the masses to publicize the scope of services, service content and service instructions, and promote the decentralization of service matters. Connect "remote assisted service" with "full-service agency for people to do practical things", handle matters for people who have difficulty traveling, do business without leaving home, and open up the "last mile" of serving the people and then extend it to the "last meter."
Zhangdun Town will further increase the promotion of "remote assisted service", promote the implementation of projects such as "door-to-door service" and "doorstep public services", expand the service center's processing capabilities, continuously improve people's satisfaction, and create an open, efficient and satisfactory government service environment.