Recently, it was learned from the Haishu District public services Office that the district’s “Remote Video Acceptance (Assistant)” platform helps businesses and people “handle cases nearby”. It stood out from more than 1,200 outstanding cases collected across the country and was selected into the third National Government Service Soft Power “Strengthening Foundation and Building Capital to Promote Online and Offline Integration 2022 Golden Classic Cases”, becoming one of 101 cases nationwide.
It is reported that in order to improve the level of convenience of public services, Haishu District has promoted the extension of "one-stop service" to the grassroots level, deepened the construction of the "doorstep" government service circle, and created a "visible remote assisted service" system to further extend government service acceptance matters originally delegated to towns (townships) and streets to villages (communities) through remote services. The relevant person in charge of the Haishu District public services Office said: “Taking Gaoqiao Town, which will start piloting at the end of 2022, as an example, the items that can be handled at the village (community) service station have been expanded from the original 15 to 90 items.”
Regarding the convenience of this "visual remote assisted service" system, Mr. Li, a resident of Liangzhu Community, Gaoqiao Town, was particularly impressed: "Originally I just came to the community for consultation, but I didn't expect that it was done on the spot, saving me the trouble of running around. It's so convenient!"
It turned out that that day, Mr. Li went to the community to inquire about how to receive the senior-age allowance. The community staff immediately logged into the Haishu District "Visual remote assisted service" system and immediately picked up a number at the civil affairs online window of the Gaoqiao Town Service Hall. After the town staff saw the number retrieval information, they immediately understood what Mr. Li was doing through the online cloud window, and then directed the community staff to collect and upload Mr. Li's ID card, household registration book, social security card, community certificate and other information online, and complete the business on the spot.
It is reported that Haishu District's "Visual remote assisted service" platform has established a three-level remote video assistance and acceptance system of "1 district-level cloud office center + 17 convenience centers + 288 extension points". It has carried out more than 1,390 remote video assistance and acceptance services, involving the assistance and acceptance of more than 350 government service matters. Among them, the public security achieved immediate review and processing of 109 matters.