"One-stop service" provides "speed" for people's services and "warmth" for people's livelihood services
Even if the wedge is small, it can straighten the tower, and a foot of water can create thousands of waves. With the support of information technology such as large systems and big data, the Yangpu District Civil Affairs Bureau relies on the government service platform to vigorously develop social services, deepen people's livelihood service matters, build a solid foundation for people's livelihood, and promote people's livelihood undertakings in depth and solidity. Expand service content, innovate service methods, extend various high-quality people's livelihood services to the community, create a "doorstep" service position, continuously enhance the level of public services, and provide more accurate and convenient services to the working public, especially those in need who are in urgent need of help.
"Assistant Xiao Yang" is very considerate and it is very convenient to run data on behalf of others.
The extended service point of the remote virtual window for accepting community affairs is another innovative measure to reduce the burden on the grassroots and increase capacity, so as to achieve "services nearby and at the doorstep" for residents. Under the unified guidance of the Shanghai Municipal Civil Affairs Bureau, the Yangpu District Civil Affairs Bureau launched the "Xiaoyang Assistant" service based on the "One-online Service" platform. Through process reengineering, data sharing and other methods, it transformed the service needs of community residents into "One-online Service" service applications and opened up the "last mile" of public services.
On September 4, the first two extended service points in the district, located at the Party-Mass Service Center of Yinhang Street and the No. 1 Neighborhood Committee of Guohe Road, Changhai Road Street, took the lead in opening remote virtual window services for community affairs, which can handle 175 government service matters remotely, including: application, replacement, and reissue of medical records, applications for long-term care insurance related matters, personal housing provident fund inquiries and other high-frequency service matters.
Residents can queue up with one click through the professional equipment deployed by the District Civil Affairs Bureau at the extension point, and communicate with the reception center staff via video connection. After the staff of the Community Affairs Acceptance Service Center confirm the business needs of residents during the connection, they can perform remote operations such as card reading, scanning codes, and material picture collection on the smart dual-screen all-in-one machine at the extended service point, and then the corresponding matters can be completed through the acceptance system, truly realizing the replacement of "manual errands" with "data running". In the next step, the District Civil Affairs Bureau will also accelerate the opening of another 10 remote virtual window extended service points based on the successful operation of the first two points.
"Caring for the elderly" and deeply serving the elderly, improving efficiency and lighting up a happy old age
If you need anything, we'll do it right away, and we'll be open all the time. Recently, Ms. Wang, who lives in Changbai Xincun Street, has encountered difficulties. Her mother is 82 years old and is at home alone, which makes Ms. Wang particularly worried. With the help of a senior care consultant, Ms. Wang learned about the relevant policies and procedures, and completed the online application for the "one-click-to-talk" emergency call service for the elderly through the "one-stop service". After installation, when an emergency occurs, the elderly can use the emergency call service to call rescue forces on their behalf, or contact their family members to provide emergency guidance and rescue tracking, eliminating the need to submit materials and door-to-door verification processes for applying for related services in the past, and achieve "anything can be done at any time, and acceptance is always open".
Move your finger and move into a nursing home. Uncle Gu, who lives in Yinhang, has been bedridden for a long time due to illness. Recently, care has become more difficult. His family cannot meet the high-intensity care needs due to physical reasons. Under the guidance of the elderly care consultant, Gu’s family opened the “One-stop Service” platform and learned the location, contact information and charging standards of nearby elderly care institutions, and then submitted an online application for Gu’s stay in the elderly care institution. After receiving the application, the backend administrator will carry out verification work in a timely manner and according to the family's wishes, contact the appropriate elderly care institution to provide admission assessment and filing services for the elderly. Compared with the original check-in process, family members can now complete the check-in process without leaving home, which is very convenient.
Meal-assisted service warms both the stomach and the heart. A small rice bowl contains a great deal of people's livelihood. Meal assistance service for the elderly is a "key matter" that the elderly care about, and it is also a practical matter related to the people's livelihood of thousands of households. Currently, Yangpu has a total of 89 meal restaurants for the elderly and 29 Good Neighbor Kitchens, with an average daily supply of more than 6,000 customers. Elderly people can submit an application for meal assistance services on the "One-stop Service" platform. When applying, they can fill in relevant information according to their own needs and dietary preferences to facilitate service agencies to provide precise services. In addition, the platform's meal assistance service has integrated online reservations and offline delivery. You only need to select the meal time, location and meal type online, and you can receive fresh and hot meals according to the scheduled content. This method is not only convenient for the elderly, but also improves the service efficiency of catering companies.
Make an appointment to register, "show the certificate" on your mobile phone, and receive the certificate "on the spot", making marriage registration more convenient
The District Civil Affairs Bureau strives to promote the reform and innovation of civil affairs services, continuously enhances the convenience and accessibility of marriage services, and implements the "online appointment for marriage registration" system. Through the marriage registration appointment system, online appointments can be made for marriage registration at home, saving newlyweds the trouble of traveling to and from various departments and the time and cost of queuing, and achieving no need to fill in forms, less waiting, and faster processing.
In order to fully implement the working principle of "more data and less errands for the public" and continue to promote "two exemptions from submission", the District Civil Affairs Bureau innovatively launched the "electronic proof" service for marriage registration, applying electronic ID cards, electronic household registers, and electronic residence certificates to marriage registration to achieve "exhibition processing." Use "electronic certificate" data to empower marriage registration and accelerate the start of a happy and beautiful new life.
For a long time, people working, living and studying in Shanghai have the need to go back to their place of residence for marriage registration. For this reason, the District Civil Affairs Bureau has provided a new plan, taking "inter-provincial universal service" as an important opportunity to improve the level of marriage registration services. It adopts a new version of the marriage registration management information system and is connected to the city's "one-stop service" platform to make the certificate processing efficiency "faster" and the service experience "better", achieving "speed" online and "warmth" offline.
Over the past five years, Yangpu District has always adhered to the reform concept of "a people's city for the people" and has always regarded the expectations of business people as the goal and direction of the "one-stop service" reform. The next issue will bring the results of Yangpu District Housing Authority, let us understand the changes in Yangpu public services in more detail.