Nanping implements the "half-hour settlement" mechanism 〉public services are more efficient

Nanping implements the "half-hour settlement" mechanism 〉public services are more efficient

Since the beginning of this year, the Management Committee of the Nanping Municipal Administrative Service Center has been based on "running less, doing it quickly, and doing it intelligently" for public services, and has innovatively implemented the "half-hour settlement" mechanism to improve the efficiency of public services, continue to optimize the business environment, and enhance the experience and satisfaction of enterprises and the public.

A few days ago, Ms. Lu, a citizen, came to the Nanping Municipal Affairs Service Center to handle enterprise cancellation business. According to the requirements, for enterprise cancellation, she needed to go to the tax window to clear the taxes. However, Ms. Lu only completed the cancellation business at the market supervision and administration window at one time. It only took about 10 minutes to successfully cancel my registration, which saved us a lot of time.

The processing efficiency is so fast, thanks to the "half-hour settlement" mechanism launched by the Nanping Administrative Service Center Management Committee. By reducing materials, links, and time limits, simple matters are promoted to be "approved in seconds" and complex matters are "accepted in half an hour and completed within a time limit."

We divide medical insurance matters into immediate matters and committed matters, that is, the insured person or the person in charge can handle them immediately at the window. For commitments, after they are transferred to the backend, we will process the relevant business, and the insured does not need to come to our window again. In order to ensure the implementation of the "half-hour settlement" mechanism of each window unit, the Municipal Service Center upgraded a new "dual-screen evaluator" and added modules such as number calling, "service guide" display, and "half-hour" timing to achieve transparent processing procedures, full supervision, and constant reminders to promote rapid response to window services.

Up to now

Nanping city has launched a total of 162 public services matters that are "approved in seconds and processed in seconds", 899 public services matters that are "completed in half an hour", and 696 public services matters that are "accepted in half an hour and completed within a time limit"; the average processing time (acceptance) is 16.1 minutes, and the completion rate within half an hour is over 99%.