“Originally, you had to go to the neighborhood community affairs reception service center to change your medical records. Now there is a processing point downstairs in the community, which is really convenient.”
Recently, Aunt Sun, who lives in the residential area of Lane 540, Daning Road, came to the "First Question Reception Desk" of the neighborhood committee. On the newly equipped "Extended Service Dual-screen All-in-One Machine", she quickly changed the medical record book according to the remote video guidance of the street staff. Aunt Sun took only a few minutes to complete the entire process from remote phone number retrieval, video consultation, matter acceptance, to completion of the matter. The reporter learned from Daning Road Street that at present, 24 neighborhood committees of Daning Road Street, some parks and business districts have implemented 24-hour "nearby" public services. Residents and white-collar workers in the jurisdiction can use the dual-screen all-in-one machine equipped in the venue to handle as many as 91 services remotely.
In recent years, in order to solve the problem of residents having no time to do things at work, nowhere to do things after get off work, and having to wait for things to be done, Daning Road Street has continued to promote the digital transformation of serving the people, using online to boost offline and offline to undertake online, providing 7×24 hours "non-closing" services for the people and enterprises, and "adding weight" to the happiness of the people. "All-weather, windowless" smart self-service enables 24-hour "non-closing" public services
"Not long ago, I did a business on the 'One-stop service' and needed to get a receipt, but I was on a business trip recently, and the staff helped me temporarily store the receipt in a smart filing cabinet. I didn't expect that the current public services are so meticulous and considerate." After experiencing the 24-hour self-service area for community affairs, a resident of Daning Road gave this evaluation.
At the Daning Road Subdistrict Community Affairs Acceptance Service Center located at No. 188 Pengjiang Road, the "one-stop service" 24-hour intelligent self-service area provides convenient services to residents around the clock.
Here, the street is equipped with a number of comprehensive, intelligent and convenient self-service equipment, such as social security self-service inquiry machines, medical insurance self-service machines, self-service deposit and withdrawal machines, self-service photo machines, self-service all-in-one residence permit machines, "one-stop service" comprehensive self-service terminals, etc., to provide residents with "uninterrupted" services. You only need to swipe your ID card or follow the application code to enter. At present, more than 100 high-frequency matters such as medical insurance personal information inquiry, urban insurance payment status printing, medical record book replacement, and "one-stop" self-service residence permit photo collection, registration, and application can be accepted.
In addition to 24-hour intelligent self-service, the street also provides residents with 24-hour hotline consultation services to achieve round-the-clock service. According to Daning Road Street, in recent years, the street community affairs acceptance service center, as the street's external service window, has taken Standardization Construction 3.0 as the starting point, promoted development with innovation, empowered reform with digital, and strived to improve the scientific, refined, and intelligent level of public services. Create "Da Ning Easy to Handle" public services "cloud platform" and "dual lines and dual channels" 24-hour "handheld handling"
“Being unable to attend for some reason”, “having a large amount of materials that are inconvenient to carry”, “traveling to three places for one business”, etc. are common problems encountered by enterprises and the masses in the process of working. To this end, Daning Road Subdistrict has deeply built the "Daning Easy to Do" digital intelligent community service brand for the people, so that residents and white-collar workers in the jurisdiction have less to run away when doing things. Through the "dual lines and dual channels" of "voice + text" and "artificial + AI", the street provides 24-hour digital and intelligent "immediate processing" with accompanying people. Residents can connect to "Da Ning Easy Service" by phone and WeChat applet, and the AI receptionist will intelligently guide residents and provide quick, convenient and detailed policy answers.
“How to register small and micro projects online?”
"How to apply for a replacement labor manual?"
……
In addition to the consultation and acceptance of personal matters at the community affairs acceptance service center, the sub-district has also sorted out the public service matters that can be handled entirely on the cloud based on the urgent needs of enterprises and the people such as urban management, business environment, group services, etc., and has included small and micro project registration, labor dispute mediation, employment and entrepreneurship guidance, trade union formation and membership card services into "Da Ning Easy to Handle". At the same time, the AI receptionist will record unsolved problems, regularly expand the knowledge base, and continue to strengthen service capabilities.
At present, "Da Ning Yi Do" uses process reengineering such as identity authentication, electronic signatures and smart form push to allow residents to handle matters without leaving home. At the same time, the intelligent SMS system can proactively inform the process and results of handling matters, so residents can "do business throughout the entire process" at home. Through optimization and upgrading, "Da Ning Easy to Do" now makes transaction processing more comfortable and efficient. Through in-depth analysis of user characteristics, a personalized "one person (enterprise) one profile" is formed, and cares for special groups such as the elderly living alone and minors in the jurisdiction through phone calls and text messages during special nodes such as the Spring Festival and cold wave.
