In order to further deepen the implementation of "one-stop service" and create a "15-minute community living circle", Hongkou District has opened various sub-district citizen stations, residential areas and other places.40 "remote virtual windows"，Promote the extension of community public services to residents, open up the "last mile" of personal public services, explore a new path for public services where "people have to run less errands, and data has to run more", and truly realize services at the "doorstep".
Residents can go to the “Assist Service Extension Point”Consult and handle public services nearby through the "remote virtual window"For services, the dual-screen all-in-one machine can be used to complete data collection operations such as remote number retrieval, reading ID cards, social security cards, and scanning application codes. Digital means such as remote port screen sharing and image interaction can be used to conduct real-time audio and video calls with the staff of the acceptance center, directly print the acceptance form, and complete the entire process of consultation and acceptance of personal matters on-site. At present, 183 "one-stop" personal services such as replacement of medical records, payment of basic medical insurance for urban and rural residents, and personal pension application procedures can be completed according to operating procedures, covering 11 business lines including human resources and social security, medical insurance, civil affairs, Disabled Persons' Federation, health, housing and construction, public security, archives, Federation of Trade Unions, Economic and Information Technology Commission, and taxation.After the application is completed, residents can directly evaluate the remote service service, realizing a closed-loop government service process.
Mr. He, a resident, applied for long-term care insurance. After the assessment results came out, the staff of the Community Affairs Acceptance Service Center called him to inform him to come to the center to receive the "Long-term Care Insurance Nursing Needs Assessment Result Notification". Mr. He said on the phone that his home is far away from the reception center, he has difficulty moving, and his children are not often around, so he cannot come to the window. The staff found out that the Citizen Post was next to his home and told Mr. He that he only needed to bring his ID card to the Citizen Post and connect to the window staff through the remote assisted service device to print the notice on the spot. Mr. He went to the inn that day, processed remotely under the guidance of the staff, and completed the collection of the notice. Mr. He is very satisfied with the remote assisted service service: "When I know about it in the future, I can come here to do things. It is much more convenient.""Remote Assistant" promotes the integration of online and offline service models through technological empowerment, allowing residents to complete business processing at their doorsteps, which not only shortens the distance between home and service windows, but also shortens the distance between hearts.
Shanghai Toyou Information Technology Co., Ltd.Long-term focus on the solution design, software development and system integration of queuing evaluation systems related to intelligent guidance systems.Determined to do a good job in the informatization construction of Internet + public services. The team was established in 2007. In order to better serve users, it was registered and established on January 15, 2014. The company has made great progress since its establishment, and has implemented many successful cases at service windows in various industries in Shanghai, administrative service centers in various districts, and Shanghai Street Community Affairs Acceptance Centers. It currently provides professional technical services to nearly 100 town and street community affairs acceptance centers in the city, and has a market share of 80% among the intelligent guidance system products of Internet + public services in the city's community affairs acceptance centers. If you want to know more information, you are welcome to inquire!