In order to enhance residents’ experience in handling personal public services, recently, the Jing’an District Linfen Road Street Community Affairs Acceptance Service Center launched the first"Number renewal will be taken over"Serve, when residents take a number at the reception center, they can choose to have the staff who originally provided consultation and handling services continue to provide services for a period of one year.
Jing'an District Linfen Road Street Community Affairs Acceptance Service Center is the first of its kind"Number Renewal and Handling" Service
"Continuing the service with the original staff can provide residents with more comprehensive policy consultation, enhance the communication efficiency between service staff and residents, effectively prevent residents from repeatedly describing their own situations, improve service efficiency, and reduce service costs." Wang Xiaojun, director of the Linfen Road Subdistrict Community Affairs Acceptance Service Center, said.
"Number renewal will be taken over"Functions are a great complement to Random Assignment. Long-term services such as identification of people with employment difficulties and subsequent subsidy applications, applications for the "People's Republic of China Disability Certificate" and related business processing can all choose the "renewal and processing" service, which greatly improves residents' service experience. Since the service was launched on March 28, 16 residents have experienced this service, with a satisfaction rate of 100%.
Linfen Road Street Community Affairs Acceptance Service Center
"Hello Ms. Zhang, the last time you handled the "new online signing and filing of the housing rental contract", the name has been changed and will be processed for you immediately." It took less than 5 minutes from walking into the Linfen Road Street Community Affairs Acceptance Service Center to the completion of the business. The last time she handled the "new online signing and filing of the housing rental contract", Ms. Zhang, a resident who was unable to complete it on the spot because her name was not changed on the property ownership certificate, once again felt the efficiency and convenience of "Linfen is easy to handle".
"My situation is more complicated. I asked for leave this time to handle it. I was originally worried that it would take a lot of time to re-state the case if there was a new staff member." Ms. Zhang told reporters, "But with the 'renewal and takeover', the business will still be handled by the last staff member for me, which saves time on communication and processing. It is efficient and considerate."
Staff help with business
"Number Renewal and Handling" ServiceWith the launch of the system, one staff member can be responsible for the "package" of residents' service needs to the end, effectively implementing the first-inquiry reception responsibility system. Putting the choice of "who should handle the business" in the hands of residents is also an effective way to test the service level of handling personnel, service efficiency, and business handling quality. At the same time, through process supervision, performance appraisal and other methods, the center can also grasp the comprehensive management capabilities of employees in real time, effectively improving and enhancing the experience of serving the people.
In recent years, Linfen Road Subdistrict has always paid attention to residents' service experience. It has developed "certificate and code integration" general service scenarios, online processing teaching videos, distributed government service convenience manuals in the jurisdiction, and carried out publicity activities with the theme of electronic medical insurance vouchers and Yangtze River Delta public services, which has greatly improved the convenience of residents' services.