Recently, the Shimen 2nd Street Community Affairs Acceptance Service Center was established"Xiao Shi'er door-to-door service" assistance service team, through the "mobile virtual window" processing model, public services are delivered directly to the homes of residents in the jurisdiction, to building companies, and to communities, opening up the "last mile" of public services for residents with practical difficulties and companies with service needs, further improving the convenience and satisfaction of handling public services.
According to reports, the newly launched "mobile virtual window" service is based on the existing service center of the acceptance center."Jinglin Assistant Remote Virtual Window" service systemOn top of that, through smart handheld tablet computers, portable printers, remote card readers and other equipment, remote device reading of public services, remote queuing at community affairs acceptance service centers, two-way audio and video connections, form printing, sample display, mutual transmission and printing of paper images, electronic signature transmission, and the entire closed-loop business process of "one-stop processing" of good and bad reviews are realized.
"Move Virtual Window"It breaks the spatial limitations of public services, focuses on the needs of specific groups of people in the community, and delivers more efficient, convenient and warm public services to the residents of Shimen 2nd Road Street.
public services at home
Aunt Chen and his wife live in Xinde residential area,
He is one of the first users to experience the "Xiao Shi'er door-to-door service" service.
Aunt Chen and his wife have been enjoying the service subsidy for the childless elderly in Jing'an District, but according to the latest policy, they need to conduct a long-term care insurance needs assessment first. Aunt Chen and his wife had limited legs and feet, were in wheelchairs for a long time, and were childless elderly people living alone at home. They had no choice but to seek help from Xinde Residential Area.
After learning about the actual difficulties and service needs of Aunt Chen and his wife, the reception center quickly organized a "Xiao Shier door-to-door service" team, equipped with a complete set of "mobile virtual window" equipment, and came to the home of Aunt Chen and his wife at the scheduled time together with the neighborhood committee cadres. They explained in detail to the couple the entire process of long-term care insurance needs assessment, from application to door-to-door assessment, to printing of long-term care insurance notices.
With the help of the staff, they successively connected with the on-site staff of the acceptance center through the "Mobile Virtual Window" service and successfully submitted their long-term care insurance applications.
Unexpectedly, it can be done without leaving home, which is a great convenience for us. "Aunt Chen and his wife were full of praise for the public services provided by the acceptance center this time. After the acceptance, they solemnly pressed the "very satisfied" rating on the smart handheld tablet computer.
public services enter the building
Shimen 2nd Road Street insists on party building to lead public services. The acceptance center cooperates with the party-mass service center to expand the scope of the "mobile virtual window" service objects and provide batch appointment "door-to-door" services for building companies in need.
On April 25, the "Xiao Shier door-to-door service" team came to Bohua Plaza to handle high-frequency government service matters for white-collar workers such as medical insurance personal information inquiries, personal housing provident fund information inquiries, and new residence permit applications for building employees through the "mobile virtual window" service. At the same time, the staff provided various policy consultations on site and answered questions about various business situations, which won unanimous praise from enterprises and employees.
The reception center stated
It is hoped that through this form of "door-to-door service in the building", we can further publicize and promote the "one-stop service" online service, build a visual, all-round, zero-distance government service platform, improve the awareness, popularity and satisfaction of online public services among employees in the jurisdiction, lead public services with party building, and further optimize the business environment of Shimen 2nd Road Street.
public services into the community
The "Convenience Market" in Shimen 2nd Road Street is held every September, and has attracted a large number of community residents for a long time and is very popular. As the first attempt to promote the "Xiao Shi'er door-to-door service" service to the community, on May 9, the acceptance center came to the market to set up a stall and carry out "'One-stop service' into Shi'er Community" publicity and consultation services.
The event site was crowded, and residents passing by stopped in front of the reception center booth. The staff patiently answered the residents’ business policy inquiries and presented promotional souvenirs to the residents. Resident Ms. Gu tried it out on the spot and connected with the reception center staff through the "mobile virtual window" service. The medical insurance bill printing service was completed in less than one minute. She said happily:
This innovative and efficient government service model must be applauded. "
The launch of the "Xiao Shi'er door-to-door service" service incorporated the "mobile virtual window" into the original "1+2+5+X" multi-dimensional digital government service network within the jurisdiction of Shimen 2nd Road Street, that is, based on the community affairs acceptance service center, radiating the 24-hour "one-stop service self-service terminal" in the building and the "neighbor assistant remote virtual window" in residential areas, as well as the "one-stop service" mobile phone and online PC terminal, which was successfully upgraded to the "1+2+4+M" version. Use intelligent equipment as a breakthrough to stimulate innovation in public services, promote changes in acceptance models, accelerate business process reengineering, continuously improve administrative efficiency, transform from passive services to active services, and truly make public services within reach.