"I didn't expect that it could be done without leaving home. It's so convenient!" Recently, Aunt Chen and his wife, who live in a Xinde residential area, were full of praise for the public services delivered to their doorsteps and left a "very satisfied" rating on their smart handheld tablet.
The reporter learned that in April this year, the Community Affairs Acceptance Service Center of Jing’an Shimen 2nd Road Street was established"Xiao Shi'er door-to-door service" assistance service team,pass"Moving virtual window" management mode, which delivers public services directly to residents' homes, buildings, businesses and communities in the jurisdiction, and can handle up to 175 personal public services. It has already accepted 17 cases, opening up the "last mile" of public services for residents with practical difficulties and companies with service needs.
Deliver public services to residents’ homes
According to Liang Minfang, director of the Shimen Er Road Street Community Affairs Acceptance Service Center, the newly launched"Moving Virtual Window" serviceBased on the existing "Jinglin Assistant Remote Virtual Window" service system in the acceptance center, through smart handheld tablet computers, portable printers, remote card readers and other equipment, the entire closed-loop business process of remote device reading of public services, remote queuing at the community affairs acceptance service center, audio and video two-way connection, form printing, sample display, paper image mutual transmission and printing, electronic signature transmission, and "one-stop processing" of good and bad reviews are realized.
Aunt Chen and his wife were the first to experience the "Xiao Shi'er door-to-door service" service. They have been enjoying the service subsidy for the childless elderly in Jing'an District, but according to the latest policy, they need to conduct a long-term care insurance needs assessment first. However, because they have inconvenient legs and feet and have been in wheelchairs for a long time, they can only seek help from Xinde Residential Area.
After learning about the actual difficulties and service needs of Aunt Chen and his wife, the "Xiao Shier Door-to-door Service" assistance service team brought a complete set of "mobile virtual window" equipment and came to the home of Aunt Chen and his wife according to the appointment time with the neighborhood committee cadres. They explained in detail to the couple the entire process of long-term care insurance needs assessment, from application to door-to-door assessment, to printing of long-term care insurance notices. With the help of the staff, they successively connected with the on-site staff of the acceptance center through the "Mobile Virtual Window" service and successfully submitted their long-term care insurance applications.
Extended to building companies and communities
Liang Minfang told reporters,"Door-to-Door" ServiceNot only does it satisfy the needs of residents such as the elderly and disabled who have difficulty traveling, it also cooperates with the Party and Mass Service Center to provide batch reservations for building companies in need."Door-to-Door" Service。
On April 25, the "Xiao Shier door-to-door service" team came to Bohua Plaza to handle high-frequency government service matters for white-collar workers such as medical insurance personal information inquiries, personal housing provident fund information inquiries, and new residence permit applications for building employees through the "mobile virtual window" service. At the same time, the staff provided various policy consultations on site and answered questions about various business situations, which won unanimous praise from enterprises and employees.
In addition, the "Xiao Shi'er door-to-door service" service has also been extended to the community for the first time. On May 9, the acceptance center came to the market to set up a stall and carry out publicity and consultation services for “‘One-stop service’ into Shier Community”. Resident Ms. Gu "took a taste" on the spot and passed"Moving Virtual Window" serviceThe staff at the online acceptance center completed the medical insurance bill printing service in less than a minute. "We must give a thumbs up to this innovative and efficient government service model!"
The "Xiao Shi'er door-to-door service" service uses intelligent equipment as a breakthrough point to"Move Virtual Window"Incorporated into the original "1+2+5+X" multi-dimensional digital government service network within the jurisdiction of Shimen 2nd Road Street, that is, based on the community affairs acceptance service center, radiating to the 24-hour "one-stop self-service terminal" in the building and residential areas"Jinglin Assistant Remote Virtual Window",as well as“One-stop service”The mobile terminal and online PC terminal have been successfully upgraded to the "1+2+4+M" version, transforming from passive services to active services, truly making public services within reach.
