"On such a hot day, I don't have to go to the window to review the long-term care insurance at the entrance of the nursing home. It's really convenient!" Grandma Li, who lives in Hongye Nursing Home, happily told reporters that the check-in at the entrance of the nursing home"Community remote assisted service" affairsThe extension point provides myself with great convenience, not only reducing the queuing time, but also eliminating the hard work of running back and forth on hot days.
The reporter learned that in recent years, Sichuan North Road Street has adhered to the needs of residents and continued to deepen“One-stop service”, implement"Remote Help", following the opening of 4 community remote virtual windows in 2023, this year we will innovate service measures again and actively explore"Door-to-door assistance", "remote assisted service" and "street-residence linkage" service models, and continuously promote the movement of service windows to residential areas, citizen stations, business buildings, party and mass service positions and other gathering places, so that more residents can enjoy inclusive, convenient and efficient livelihood security services "at their doorstep".
In this hot weather, the elderly living in Hongye Nursing Home have enjoyed"Door-to-door assistance" + "remote assisted service"service modelof convenience. The Sichuan North Road Subdistrict Community Affairs Acceptance Service Center discovered during the survey that many elderly people in nursing homes are facing the final evaluation of long-term care insurance, and the nursing homes are far away from the acceptance center. If they rush back and forth on hot days, it is easy for the elderly to suffer from heat stroke. In order to facilitate the elderly to handle related matters, the center decided to"Community remote assisted service"The business extension point has entered the nursing home and set up "remote assisted service" equipment on site to centrally handle long-term care insurance re-evaluation applications for the elderly. At the same time, a "Chuanxin Huimin" service team composed of staff from the center and residential areas has been organized to provide on-site service guidance for the elderly. According to statistics, through"Door-to-door assistance" + "remote assisted service" service model, in just one morning, a total of 61 matters including long-term care insurance re-evaluation applications were handled for more than 20 elderly people, which greatly improved the work efficiency.
This new service model also extends to residential areas. Sichuan North Road is a long and narrow street, and many residential areas at the northernmost end are far from the reception center. It is very inconvenient for the elderly to go back and forth for errands. This year, Sichuan North Road Street Community Affairs Acceptance Service Center exploresThe new model of “street-residence linkage”, linking with the local residential areas, the staff of the neighborhood committee collects the relevant information and materials that the residents need to handle, uploads it to the acceptance center, and then the staff analyzes and processes it. The two parties cooperate to move the "central window" to the residents' "doorsteps", which greatly saves the time and energy of residents traveling back and forth, and improves the convenience of everyone's work.
except through"Community remote assisted service"In addition to helping residents handle various livelihood matters "at their doorstep", the Sichuan North Road Street Community Affairs Acceptance Service Center also uses the "Sichuan Xin Huimin" service team as a link to promptly deliver the latest policies, service procedures and other related services to residential areas. While bringing public services to the grassroots front lines, it further improves the professional level of neighborhood committee staff.
Sichuan North Road Subdistrict stated that it will continue to innovate and optimize methods and methods of social assistance and services for the elderly, so as to"The simplest process, the highest efficiency and the best service"To achieve this goal, we will conduct precise planning and proactive docking to jointly build a dense people's livelihood security network, provide residents with more efficient people's livelihood services, and open up the "last hundred meters" of people's livelihood services.