The technical characteristics of intelligent government robots are:
Intelligent consultation:Speech recognition and semantic understanding technology are used to achieve highly intelligent consultation dialogues. Equipped with a microphone array system, the speech recognition accuracy exceeds 98%; integrated with the customer service intelligent robot brain system, the semantic understanding accuracy exceeds 99%. It supports various consulting services and realizes efficient public services processing through loving human-computer interaction.
Business handling:Intelligent robots can integrate existing business systems, replace service windows to complete intelligent self-service processing of business, reduce the waiting time for people to handle business, and improve the efficiency of government departments. At the same time, you can also handle business inquiries and inquire about the progress of personal business, corporate business, etc. by verifying ID number and other certificate information. Eliminates waiting time for window service.
Smart touch screen:The smart robot can also use the smart touch screen as a carrier to transplant all the functions of the smart robot into the bad review system. The smart touch screen also has all the functions consistent with mobile robots, such as speech recognition, semantic understanding, smart reply, smart navigation, quick response, one-stop service, and business processing.
Smart navigation:Provides intelligent navigation in the service hall and between floors. In the service hall, the robot is equipped with a sensing system to sense surrounding environment information, determine the starting point and end point through dialogue, complete intelligent behaviors such as autonomous positioning, autonomous navigation, and autonomous barriers, and guide users to the designated destination. Regarding the path guidance problem from the public service hall to the service windows on different floors, the intelligent robot informs the user of the specific path in the form of a map and also broadcasts voice instructions.
Multi-channel docking:Intelligent robots are systematically connected with various channels such as WeChat platform and APP to provide the public with 7*24-hour intelligent consulting services. The system can set the robot as the default reply system, and the system can automatically transfer to manual agents to answer questions; for questions that cannot be answered by manual agents, a work order can be generated with one click and handed over to more professional business personnel to handle the negative review system. When the human agents are off work or on vacation, the robots stick to their jobs around the clock and provide government consulting services to the masses. Problems that the robots cannot solve will be automatically recorded by the system and will be responded to during the working hours of the human agents.
The government service robot demonstrates a more complete integrated government service solution, which integrates functions, information, publicity, and supervision. Citizens can complete many things in front of a robot. Specifically, it can realize various service functions such as welcome guidance, interactive consultation, self-service declaration and Q&A, service guidance, and queuing to get a number, which truly provides convenience to the people.
It can be said that the current coverage of prosecutorial robots is very widespread, from law popularization and bad review systems, providing public services to assisting in case handling, and assisting judicial supervision. They can not only serve case handling personnel, but also serve the general public. While ensuring full coverage of the service group, they also achieve both functionality and cost.
In the future, with the development of robots’ own technology and supporting technologies such as artificial intelligence and big data, robots will eventually achieve better results based on the existing ones. By then, robots will appear in various scenarios in the field of public services, and may become the norm.
