“On such a hot day, I don’t have to go to the window, I can apply for a meal subsidy at the door. It’s really convenient!” Grandma Li, who lives in a Zhongshan apartment, happily told reporters that the “remote assisted service” extension point in the community has provided her with great convenience. It not only reduces the queuing time, but also eliminates the hard work of running back and forth on hot days.
In the morning, the Zhongshan Apartment Neighborhood Committee was much busier than before. There was an endless stream of elderly people who came to apply for the meal subsidy for the elderly. They received their queuing numbers from the neighborhood committee cadres and sat on the bench to wait patiently. On the side, the helper is using the "remote application" smart dual-screen all-in-one machine to place the elderly's ID card or senior card in the specified area. Through real-time calls with the staff at the community affairs acceptance service center, the staff will help the elderly quickly apply and process.
"The process was very fast. The staff put my ID on it and it was done in 2-3 minutes." Aunt Wang, a resident, told reporters.
It is understood that in May this year, Shanghai issued the "Implementation Opinions on Promoting the High-Quality Development of Meal Assistance Services for the Elderly in the City", which requires each district and street town to implement meal assistance preferential or subsidy policies for the elderly in the region based on actual conditions. Applications for meal assistance subsidies can be processed online through the "Suishiban" APP, or offline at the Community Affairs Acceptance Service Center. After the application is successful, if the elderly go to the community canteen to eat, the subsidy amount will be automatically deducted during settlement.
However, as the hot weather continues, in order to allow the elderly residents to travel less and enjoy the meal subsidy policy in a timely manner, the Zhoujiaqiao Street Community Affairs Acceptance Service Center has taken the initiative to come to the door to provide centralized assistance services. In just one morning, it has handled matters such as meal subsidies for the elderly and the payment of comprehensive elderly allowances for nearly 40 elderly people, improving work efficiency.
Aunt Cheng, 85 years old, came here accompanied by her part-time worker. Not only did she apply for a meal subsidy, but she also applied for a new medical record book. "The meal subsidy for the elderly is a good thing for us elderly people, but my legs and feet are not good, and the weather is hot, so I rarely go out. I learned from the building group that staff will come to the community today, so I asked my aunt to push me over to apply for it. It is really considerate that the staff can go into the community to provide services for us elderly people, which saves us time and effort."
"The remote office service model, through remote screen sharing, immersive interaction and other functions, can achieve 'zero distance, face-to-face' consultation policies and business processing with the staff of the community affairs acceptance service center, which effectively saves the time cost of serving residents and implements 'people have to run less errands and data has to travel more.'" Kuai Yuping, deputy director of the Zhoujiaqiao Community Affairs Acceptance Service Center, told reporters.