The Yangpu District Civil Affairs Bureau has always insisted on laying the foundation for serving the overall situation and seeking development while ensuring people's livelihood, accelerating the empowerment and efficiency of "smart civil affairs", and promoting civil affairs work to benefit people's livelihood, warm people's hearts, and satisfy public opinions by optimizing service processes, enriching service content, and innovating service methods.
Focus on "the people's expectations" and make every effort to build a basic people's livelihood security network
In order to make it easier for people living in difficulty to apply for social assistance matters, the District Civil Affairs Bureau actively promotes the implementation of the "one thing" business of social assistance, relying on the "one-stop service" platform and striving to achieve "one-stop processing, one-time processing" through "one-stop acceptance on the front end, parallel processing on the backend, and information integration and sharing".
Since the "Social Assistance One Thing" pilot was launched on the "One-stop Service", Yangpu District has received 40 applications. The scope of assistance not only radiates to people in need in Yangpu District, but also to people in need in surrounding areas. Mr. Zhu, who lives in Yangpu, wanted to apply for a subsistence allowance certificate for his father. Because his father was old, had inconvenient legs and legs, and had been living in Chongming Nursing Home for a long time, he was unable to apply for it on his own. Mr. Zhu called the Xinjiangwancheng Street Community Affairs Acceptance Center’s assistance line. The staff told Mr. Zhu that he could log in to "Subsidiary Application" to issue a subsistence allowance certificate for his father online, and guided Mr. Zhu to operate online according to the process. After a while, Mr. Zhu obtained his father’s subsistence allowance certificate on his mobile phone.
In fact, not only citizens with limited mobility like Mr. Zhu’s father, but also some “silent” needy people who have family difficulties but are too embarrassed to go to the window to apply for subsidies can all use the “one-stop” civil affairs assistance platform to apply for services “without meeting in person”. Fingertip processing is efficient and convenient, and it also allows families in need to no longer have difficulty speaking.
Serve "people's needs" and comprehensively improve the quality and efficiency of convenient services
Based on the marriage registration needs of the masses, the District Civil Affairs Bureau has continued to make precise efforts in the construction of marriage registration centers to further optimize the convenient service environment and improve the quality and efficiency of services to the people.
On October 9, the Yangpu District Marriage (Adoption) Registration Center was renovated and opened. The Wedding Registration Center is built in Jiangpu Park and has direct access to the park lawn. It has newly designed many indoor and outdoor check-in points, integrating marriage and adoption registration, marriage culture exhibition, marriage and family counseling and other functions to create a comprehensive marriage and family service system. In addition, the new location also promotes face-to-face "accompaniment-style" services to bring the couple closer to each other and realize the transformation of the marriage registration service model from "procedural style" to "reception style".
The District Civil Affairs Bureau strives to promote the reform and innovation of civil affairs and public services, and continuously enhances the convenience and accessibility of marriage services. In response to the issue of personalization of replacement certificates, an online virtual window has been opened to facilitate online consultation by parties and pre-review of service materials. Set up a "nothing can be done" response window. For special service recipients who cannot provide historical files, the staff will promptly coordinate with relevant departments to help them investigate and file, and fully help the parties solve the problem. At the same time, the District Civil Affairs Bureau regards "inter-provincial universal service" as an important opportunity to improve the level of marriage registration services. It adopts a new version of the marriage registration management information system to provide a new solution for people who have been working, living and studying in Shanghai for a long time to return to their place of residence to apply for marriage registration, making the certificate processing more efficient and providing a better service experience.
Practicing “what the people want” and improving service coverage at full speed to serve the people
The extended service point of the remote virtual window for accepting community affairs is another innovative measure to reduce the burden on the grassroots and increase capacity, so as to realize residents' "services nearby and at their doorsteps". Under the unified guidance of the Shanghai Municipal Civil Affairs Bureau, the Yangpu District Civil Affairs Bureau relies on the "One-online Service" platform to transform community residents' service needs into "One-online Service" service applications through process reengineering, data sharing and other methods, achieving "nearby service", "door-to-door service" and "inter-provincial service".
Yangpu District currently has a total of 20 remote virtual window extension service points. The types of points include neighborhood committees, party and mass centers, good neighbor centers, service centers for the elderly, etc. Since its inception, the number of cases accepted has increased steadily, with a total of 2,525 cases handled as of the end of September. Through multi-point public services linkage, while expanding the coverage of business acceptance, it also shortens the waiting time of residents for on-site service in the acceptance hall. Next, the District Civil Affairs Bureau will continue to expand the service radius of the remote virtual window, strengthen publicity, increase public awareness, and achieve "zero distance remote assisted service and satisfactory service in Yangpu."
News quoted [Yangpu Rong Media Account], technical support: Shanghai Toyou Information Technology Co., Ltd.