In order to further enhance the service experience of residents and improve the overall business processing efficiency of the center, the Shimen 2nd Street Community Affairs Acceptance Service Center recently launched the smart sample form push function for the first time in the city, which effectively solved the problems faced by service residents when filling in various forms.
Ms. Zhou now comes to the acceptance center to handle retirement procedures. After checking the application materials submitted by Ms. Zhou, the staff asked her to fill in the "Pension Application Form" and "Confirmation Form for Receiving Pension Methods" and sign for confirmation. Just when Ms. Zhou wanted to consult the staff about the specific filling details, the staff had already switched the evaluator interface to the sample form push interface and visually presented the filling templates for these two forms to Ms. Zhou. Ms. Zhou was very happy about this. "When I used to come to the acceptance center to handle business, I often encountered various uncertainties and had to ask the staff one by one when filling out the forms, which was time-consuming and labor-intensive. Now, with this new function, I can easily complete all the forms." Ms. Lu, a staff member who handled the retirement for Ms. Zhou, also said, "In the past, when handling business, It often takes a lot of time for residents to fill in the form, especially for elderly residents, who sometimes have to fill it out several times before they can get it right. Now with the intelligent sample form push function, the time for residents to fill in the form is greatly shortened. At the same time, the completed form is more standardized and tidy, which improves work efficiency and shortens the waiting time of subsequent residents. It has won unanimous praise from residents. "
The Community Affairs Acceptance Service Center of Shimen 2nd Road Street focuses on accelerating digital transformation, expanding the application scenarios of convenient services, and doing practical things for the people in a down-to-earth manner. Through digital technology, the traditional offline paper sample form is converted into an online electronic sample form, which is classified and displayed according to lines and processing items. The font can be enlarged as needed, which is very friendly to the elderly service residents. At the same time, center staff can also update all sample forms in real time through the management platform, further realizing paperless office and bringing a smarter service experience to residents.
