"Hello, Xiaojing! I would like to ask how to open a medical insurance family account?"
"You can download the National Medical Insurance Service App and activate it after registration..."
In the service hall of the Jing'an District Medical Insurance Center, in front of a smart device with blue light flashing, resident Ms. Zhang was talking to the virtual facilitator "Xiaojing" on the screen. In less than a minute, she figured out how to open a medical insurance family account, and couldn't help but sigh: "It was explained very clearly, and you can understand it as soon as you listen."
This smart device named "Jing Medical Insurance·Heart Service" is deeply linked to DeepSeek through AI digital human technology, and uses AI voice interaction to assist in answering policy questions related to medical insurance in the image of the virtual digital character "Xiao Jing". Just speak your requirements to the screen, and the system will immediately pop up the processing procedures and materials list. “I used to have to queue up and ask the window staff, but now it’s like having a medical insurance consultant on call at any time.” Aunt Li, who had just experienced the AI service, said with a smile.
AI digital people on duty
Policy answers "second response"
The district medical insurance center integrates public services with smart innovation and develops AI policy consultation interactive equipment to further innovate new "artificial intelligence +" government service application scenarios and use AI data empowerment to optimize and improve public services.
The reporter learned that the most popular equipment is the "I want to search" section, which embeds the QR codes of the high-frequency medical insurance online office platform such as "National Medical Insurance Service", "One-stop Service", "Jing'an Medical Insurance" official account, and "Jingxin Office·Code Upward Check" medical insurance public services notices into the large screen for residents to scan the code and experience. They can also directly query seven categories of high-frequency matters that residents are more interested in, including medical insurance agencies, medical insurance designated hospitals, and medical insurance designated pharmacies.
The "I want to go" section integrates the addresses, telephone numbers, bus and subway information of 14 community affairs acceptance service centers in the district on an electronic map, providing convenience for residents who want to go to the community affairs acceptance service centers in streets and towns to handle business.
At the same time, the Jing'an Medical Insurance public services applet - "Jingxin Office Code Check" is also displayed on the smart device. Its functions include "service progress inquiry", "medical insurance policy Q&A", "medical insurance policy inquiry", "long-term care insurance nearby service", "long-term care insurance remote assessment", "long-term care insurance centralized assessment", "health data inquiry" and other high-frequency medical insurance matters modules.
Cross-region video connection:
Three-party call solution
"District Medical Insurance Center? This resident wants to inquire about the medical insurance settlement for out-of-town medical treatment..." As Xiao Li, a staff member of the Linfen Road Subdistrict Community Affairs Acceptance Service Center, clicked "Jingxin Connection", the screen instantly split into three screens: the District Medical Insurance Center, the Subdistrict Community Affairs Acceptance Service Center and the residents' real-time video.
"Wow, 3 images are displayed on the screen at the same time, that's awesome!"
A resident aunt who was applying for medical insurance settlement for medical treatment in another place for her family was extremely surprised. Later, she confirmed the missing materials on the spot through a video call. "You don't have to run back and forth across the street, it's so worry-free! It's much more convenient than browsing the web!" Auntie couldn't help but like it.
Similarly, if citizens at the district medical insurance center need to inquire about street-related business, they can also connect directly through the device, and street and town staff will answer questions directly online.
"We have launched a pilot cooperation with the Linfen Road Street Community Affairs Acceptance Service Center to extend the service to residential areas, and will also extend it to other streets and towns in the future." The relevant person in charge of the district medical insurance center said that this equipment is put into operation and will help Jing'an medical insurance public services transform and upgrade from the traditional model to the direction of digital intelligence, allowing more data to travel and allowing the public to travel less.
In the next step, the district medical insurance center will further optimize relevant functions based on group feedback, expand more "AI + assistance" scenarios, so that smart medical insurance scenarios can truly be enjoyed at the grassroots level and provide services to the end, and create a "medical insurance cloud service" at the doorstep of the masses.