The receipt clearly lists what I need to pay for five days later, just in case I forget! said Auntie Qian after handling her resident insurance. Daxue Street has innovated with customized reminder services, embedding all post-transaction reminders into the call number system. Upon completion of a transaction, a dedicated receipt is printed automatically, ensuring residents never miss anything.
Mr. Li was pleasantly surprised to complete his transaction in just two minutes after forgetting his bank card last time, thanks to the seamless service tag tracking system. This system creates a service process label for each resident and automatically records past transactions and incomplete matters. When resubmitted, these records are automatically retrieved, reducing redundant communication and enhancing efficiency.
After completing unemployment registration, AI pushed relevant insurance options and subsidies to Ms. Liu, demonstrating the new AI policy analysis push function. Based on residents' transaction types, age, identity, and other multi-dimensional information, the system automatically matches applicable policies and generates a 'benefit list,' significantly increasing awareness of policies and service accuracy.
For those with difficulty filling out forms, a young lady just clicked a few times to automatically generate the form! At 75 years old, Auntie Zhang said. Currently, there are 20 high-frequency matters providing a total of 28 AI-generated form services, which also help special groups quickly retrieve their data, enhancing service efficiency.
These 'magic moves' at Daxue Street's community affairs reception center are not just simple technological implementations; they are the fusion of people-centered service philosophy and advanced digital technology. Each 'understands me' moment is a precise insight into residents' pain points and deep process redesign. The center will continue to deepen its exploration of digital applications, actively building a brand for 'smart public services.'