As AI ignites global fascination with general-purpose artificial intelligence (GPAI), public services are undergoing a fundamental transformation from ‘digitalization’ to ‘digitization’.
Traditional ‘one-stop service’ often relies on manual process management and physical window aggregation. Shanghai Toyou is exploring the use of AIGC, knowledge graphs, and digital twin technologies to elevate public services from passive response to active computing, transforming scenarios beyond physical spaces into algorithm-driven intelligent loops.
One, Revolution in Interaction: From 'Menu Search' to 'Intent Recognition'
This is not just about moving service guides online but enabling machines to truly understand human intent.
In Shanghai Toyou’s new generation of ‘AI Agents’ for public services, citizens no longer need to face complex service menus and obscure technical terms.
Scenario Reimagining: Users simply say into the screen or phone, “I want to open a coffee shop but I’m not sure if the location is compliant.”
Technical Core: The backend large language model (LLM) instantly parses semantics and uses RAG (Retrieval-Augmented Generation) technology to call up the latest business, environmental protection, fire safety regulations. Combined with GIS geographic data, it directly generates a ‘Location Compliance Pre-assessment Report’ and a ‘Customized Permit Checklist’.
Toyou Value: We use algorithms to eliminate the “consultation difficulty,” endowing public services with human-like logical thinking capabilities.
Two, Spatial Folding: Face-to-Face in the Metaverse Hall
Physical halls have boundaries, but digital services do not.
Shanghai Toyou is attempting to break down spatial and temporal barriers by leveraging real-time video conferencing (RTC) and digital human technology to create a ‘cloud-based comprehensive window’.
Scenario Reimagining: Entrepreneurs in different locations no longer need to travel thousands of miles. With VR devices or mobile phones, they can enter a 1:1 replicated ‘metaverse public service hall’.
Technical Core: High-fidelity digital human customer service guides traffic diversion; for complex issues, remote live operators ‘drop in’ via screen sharing and electronic whiteboards. Blockchain technology ensures real-time record-keeping.
Toyou Value: We upgrade “data runs more” to “data replaces people,” fully mapping the physical hall’s service quality onto the cloud.
Three, Decision Evolution: From 'People Find Policies' to 'Policies Find People'
True intelligent services are already there before you speak.
Based on big data profiling and privacy computing, Shanghai Toyou has built a ‘full lifecycle computation model’ for enterprises.
Scenario Reimagining: A high-tech enterprise no longer needs to constantly monitor government websites. When the company’s patent count or tax payments reach specific thresholds, the system automatically triggers algorithms to push relevant ‘specialized and innovative’ subsidies directly to the legal representative’s phone, even achieving ‘no application required’.
Toyou Value: We provide not just service channels but data-driven governance wisdom, ensuring policy benefits are precisely targeted.
In Shanghai Toyou’s vision, the best public services are ‘invisible’—they exist everywhere yet appear at critical moments. This is more than a technological celebration; it is our commitment to future city governance.