"What subsidies can I apply for in this situation?" "There are so many policies, which one is suitable for me?" Many residents have had similar confusion when faced with livelihood policies such as pensions, medical care, and assistance.
Policies are becoming more and more abundant, and services are becoming more and more detailed. However, for people who really need help, the difficulty is often not that they don’t know how to apply, but that they don’t know where to start.
Let services first understand the masses
At grassroots windows, what residents often bring is not a clear business application form, but specific life problems. For window staff, it also takes a lot of time to understand the needs, find directions, and explain repeatedly.
Toyou AI policy medical examination is based on this real scenario. It helps staff sort out service directions faster, transforms complex policy information into service guidelines that the masses can understand and use, and allows residents to shift from "looking for policies" to "looking for answers."
The significance of technology is not to expose the masses to more screens and terminology, but to leave complexity in the background and clarity to the window and the masses.
Tianlin Street: A vague request for help turns into a clear path
In August 2026, Shanghai Xuhui reported on the "AI Smart Policy Medical Examination Report" service of the Tianlin Street Community Affairs Acceptance Service Center. This convenient practice provided by Toyou with digital support is making "finding people by policy" a perceivable service experience for residents.
Mr. Wang, 67, came to the center for help because his wife was seriously ill and was hospitalized and his family had high medical expenses. He didn't know which policy he should apply for, so he could only explain the general situation of his home to the staff first.
After completing the policy physical examination with the assistance of the staff, within a few minutes, a dedicated report sorted out many types of possible assistance directions. The staff explained it item by item and helped organize the materials. Mr. Wang completed the relevant subsidy application on the same day.
From "not knowing what to do" to submitting applications on the same day, what has changed is not only the speed of work, but also the people's sense of certainty and gain when facing difficulties.
AI-assisted service, staff provides temperature
AI does not replace window services, but allows staff to spend more time for explanation, verification, research and judgment, and personalized assistance. Residents get clearer directions, and the windows provide warmer services.
For residents who are not familiar with smart devices or are inconvenient to go to the site, services can continue to be extended to their doorsteps through telephone contact, door-to-door assistance, etc. Intelligence should not become a new threshold, but should become a support for services to reach the masses.
What is really difficult to copy is the ability to implement
A function name is easy to see. What really makes the difference is the long-term understanding of grassroots business, the experience of working with front-line staff, and the ability to continue to turn technology into a sense of gain for the masses.
Toyou has long focused on front-line scenarios such as public service halls and community affairs acceptance service centers in streets and towns, combining business understanding, product capabilities and continuous services, so that technology can truly fall into one consultation, one explanation and one assistance.
In June 2026, Toyou's "AI policy medical examination - allowing every resident and enterprise to 'match' applicable policies with one click" case was recognized as a typical case of "Artificial Intelligence + public services" at the 9th public services Expo.
From "people look for policies" to "policies look for people", what has changed is the service method, but what remains unchanged is the original intention of serving the people.
If you want to know about Toyou AI policy medical examination and grassroots convenience service cases, please contact Shanghai Toyou Information Technology Co., Ltd.