A few days ago, Aunt Wang, who lives in Lane 119, Huishu Road, Pujiang Town, Minhang District, needed to change her medical records. The elderly person has limited mobility, and the nearest community affairs acceptance service center is three or four kilometers away from home. When Aunt Wang was hesitating about how to handle the matter, an enthusiastic neighbor happened to tell her that the neighborhood committee could now handle the business of the community affairs acceptance service center.
So, Aunt Wang came to the Ruihe City No. 5 Neighborhood Committee in her community. With the guidance and help of the neighborhood committee cadres, she connected via video with the staff of the Pujiang Town Community Affairs Acceptance Service Center through the "remote virtual window" dual-screen interactive all-in-one machine. She read the social security card on the all-in-one machine, signed the application form, and got a new medical record book in just 5 minutes. Aunt Wang couldn’t help but be happy:“Residents like me who have limited mobility can get things done at their doorstep. It’s really becoming more and more convenient!”
Aunt Wang is not the only one who appreciates the convenience. Mr. Wang, who works at Plaza 66 on Nanjing West Road in Jing'an District, is immersed in the joy of becoming a father recently. At the beginning of this week, he originally planned to take half a day off to help his wife, who was in confinement, apply for maternity insurance and apply for urban residents' medical insurance for the baby. Although there is a community affairs reception service center in the relevant street less than 1 kilometer away, his colleagues told him, "There is no need to run errands or ask for leave. It can be done at the Party and Mass Service Station on the 22nd floor of the same building."
With the mentality of giving it a try, Mr. Wang went to the Party and Mass Service Station. Also through the "remote virtual window", both things were completed in less than 15 minutes. Mr. Wang couldn’t help but like it repeatedly:“You don’t have to leave the building, and you don’t have to miss work. It’s so convenient and fast!”
The Community Affairs Acceptance Service Center is a comprehensive office located at the street and town level that provides individual public services to residents. Since Shanghai took the lead in establishing this institution in the country in 2006,220 community affairs acceptance service centers have been established in 215 streets, towns (townships) across the city.
In recent years, in order to further facilitate residents to get services nearby and quickly, the Municipal Civil Affairs Bureau has made continuous and unremitting efforts in the field of personal public services, comprehensively promoting online "one-stop service" and offline "one-stop management, one-door processing, one-stop acceptance, year-round and city-wide service"; further promoting key tasks such as "one thing", "two exemptions", "online manual assistance" and "sui application code" expansion and application.
Since January this year, the Municipal Civil Affairs Bureau has taken the lead in promoting the exploration of extending the service windows of community affairs acceptance service centers to villages, parks, districts, buildings and other places. Relying on the "remote virtual window" service model, residents can handle personal public services without leaving the community, and corporate white-collar workers can handle personal public services without leaving the park or even the building.As of December 28, 1,044 extended service points have been deployed across the city.
So, how does the community affairs acceptance service center rely on the "remote virtual window" to achieve "extended services"?
After the extended service window of the Shanghai Community Affairs Acceptance Service Center is set up in relevant villages, buildings, etc., computers and other professional equipment that are interoperable with the acceptance system of the neighborhood community affairs acceptance service center will be installed at the above extension points. The so-called "remote virtual window" service model means that staff can "meet in the cloud" with citizens at the extension point through video connections, receive consultation from the latter, confirm business needs, and complete matter acceptance, thereby further promoting "multiple data transfers and improved service efficiency" to a greater extent, and providing thoughtful convenience to citizens, especially the elderly, disabled people, white-collar workers and other groups with special needs.
The public must be more concerned about the extension of the community affairs service center. What services can it provide?
At present, the extended service window can accept 183 matters from the community affairs acceptance service center, covering 11 lines of business including human resources and social security, medical insurance, civil affairs, Disabled Persons' Federation, health care, housing construction, public security, archives, federation of trade unions, economic and information committee, and taxation. The Civil Affairs Bureau implements unified management, dynamic adjustment, and real-time release. Among them, high-frequency services handled by citizens, such as: medical insurance record book application, medical insurance personal information inquiry, long-term care insurance application, personal housing provident fund information inquiry, issuance of certificates for civil and social assistance projects, application for elderly care cards, etc., can all be handled nearby.
How do citizens find the extended service window of the nearby community affairs acceptance service center?
Citizens open the "Suibi App" and search for the "Government Service Map (Yangtze River Delta)" function module.
After entering the name of the neighborhood community affairs acceptance service center, click "Service Outlets" to view the "extended service points" of the corresponding neighborhood community affairs acceptance service center.
The article is reproduced from the [Shanghai Civil Affairs] public account. Technical support is provided by Shanghai Toyou Information. If there is any infringement, please contact the staff of this site!