"Xiaobei Assistant" Service Team
At your service
In order to further improve the efficiency of public services and facilitate the public, the Beizhan Subdistrict Reception Center actively carries out "nearby service" and "door-to-door service" services on the basis of "comprehensive service" at the lobby window, and has specially set up a "Xiaobei Assistant Service" service team to handle door-to-door service matters for special groups such as people with limited mobility, so as to enhance the residents' sense of happiness.
Do it nearby
Starting from April 2023, the Beizhan Subdistrict Reception Center will launch an extended service of "Quiet Neighbor Assistant" for personal public services, and will open it in 10 residential areas within its jurisdiction."Remote Virtual Window" Service Point. Residents can bring the materials required for service and use their ID cards, social security cards or application codes to remotely obtain a number at the nearest service point. They can then conduct face-to-face business consultation and processing with the reception center staff through the intelligent dual-screen all-in-one machine. Residents can do good things without leaving the community and open up the "last hundred meters" to serve the people.
Remote virtual window service point:
Door-to-door service
Since 2019, the Beizhan Subdistrict Reception Center has established a door-to-door processing mechanism for special groups to continue to provide door-to-door services for elderly people living alone in need within its jurisdiction.
In May this year, the Beizhan Street Reception Center was established"Xiaobei Assistant" Service Team, the service team is composed of central party members and cadres and business backbones, giving full play to their exemplary and leading role. Through measures such as expanding service targets, upgrading service lists, and improving service mechanisms, the Beizhan Subdistrict Reception Center has linked up with residential areas and further "moved forward" the government service window to residents' homes to provide residents in the jurisdiction with more high-quality, convenient, and diversified assistance services, effectively solving the problems of inconvenience for the elderly and groups with special needs to go out and difficulty in handling business.
The first batch of door-to-door assistance services:
Uncle Zhou, who lives in the Sanshengli residential area, is a beneficiary of the "door-to-door" service in the Beizhan community. Mr. Chen enjoys the benefits of long-term care insurance, which is level three. Some time ago, an old man accidentally fell down alone at home and wanted to consult and adjust the level of long-term care insurance. The old man's son and daughter-in-law are both deaf and mute, which makes it difficult for them to do things. In desperation, the old man sought help from the Sanshengli Neighborhood Committee. After learning about the actual difficulties of the elderly and families through the neighborhood committee, the Beizhan Subdistrict Reception Center further clarified the actual service needs of residents, quickly arranged business backbones, and came to Mr. Chen's home with the cadres of the residential area. They explained the relevant policies of long-term care insurance to Mr. Chen in detail, collected service materials, and assisted in filling out the forms. Subsequently, the Beizhan Subdistrict Acceptance Center will continue to track the progress of the service and promptly inform Mr. Chen of the processing results, forming a closed loop of services.
In the future, the Beizhan Street Reception Center will combine the"Quiet Neighbor Assistant"Overall requirements, multiple measures should be taken"Comprehensive office", "nearby office" and "door-to-door office", continuously improve the level of public services, and continue to polish the "Xiaobei Assistant" brand.