"I no longer have to travel so far to handle business! Now I just need to bring the relevant documents to the park government service "Yun Zong Window" near my home, and I can easily handle the business. It is so convenient!" Mr. Lai, a citizen, completed the clothing store business license registration procedure at the "Yun Zong Window" near his home in just ten minutes. He couldn't help but admire it.
This year, the Qingliu County Government Service Center has insisted on “getting one thing done efficiently” and will further optimize public services as a touchstone to test the business environment. We will continue to deepen the "one window for all services" reform, and further implement the "digital reform" by implementing the "three-window reform" such as the "undifferentiated comprehensive acceptance window" for offline services, the "Qingxin Office. Cloud Comprehensive Window" for park services, and the "comprehensive window for efficient completion of one thing" for integrated services. According to "according to the maximum number of purchases once", we will further promote "getting one thing done efficiently", so that business people can enjoy "one-stop" services, and strive to create a new government service brand of "Qingxinban" that can handle things, handle things quickly, and get things done, and greatly improve government service capabilities.
Convenient new experience: offline service "undifferentiated comprehensive acceptance window"
Focusing on the construction of standardization, standardization and facilitation, taking the "one network, one door, one time" reform as the main line, and realizing the integration of service platforms through the "one window acceptance integrated service" reform. The county public services hall implements a 7+1+N window layout, introduces a professional service team, and breaks through departmental boundaries to uniformly set up "undifferentiated" comprehensive acceptance windows and comprehensive windows for high-frequency processing in various fields. The "undifferentiated" comprehensive acceptance model has realized the transformation of people from "one thing and multiple windows" to "one window and many things", helping "one trip without having to make a trip" and "one trip at most", and effectively improving the convenience of business people.
New cross-department efforts: Integrated services "comprehensive window to get one thing done efficiently"
Actively promote the integrated handling of cross-department matters, and set up a special service window for "getting one thing done efficiently" in the public services hall, with dedicated personnel to guide the handling. Promote the first batch of 13 "Efficiently Complete One Thing" services at the state-level and 16 county-level high-quality "Efficiently Complete One Thing" services, and implement the "data collection at most once" work. The leading department is responsible for system docking, and the departments involved are jointly reviewed. By sorting out the service links, clarifying departmental responsibilities, integrating departmental resources, allowing departments to link up to improve efficiency, reduce internal circulation, further improve service efficiency, and further enhance the sense of gain from the corporate people's service experience.
Explore new paths: Park services "Qingxin Office·Cloud Comprehensive Window"
Using remote identity verification, audio and video interaction, screen sharing and other technologies, traditional physical windows are upgraded to "online" comprehensive windows. Through the "cloud meeting" model, enterprises can complete matters remotely without leaving the park and people without leaving the villages and towns, making assistants and agents "smarter, more convenient and faster", continuously enhancing the service experience of enterprises and people, and further stimulating the vitality of market entities. Since the implementation of the "Qingxin Office·Cloud Comprehensive Window" reform, more than 400 business consultation and processing services have been provided to enterprises in the park and people in surrounding towns and villages.
In the next step, the Qingliu County Government Service Center will focus on innovation in public services to build a full-process integrated government service platform, adhere to the "four modernizations" (diversifying service methods, optimizing service processes, simplifying service materials, and minimizing service costs) standards to achieve "one thing is done efficiently" in more fields and on a larger scale, and strive to build the "Qingxinban" government service brand, so that service companies and the public will have a stronger sense of gain, a more sustainable sense of happiness, and a more secure sense of security.