The Lefen Road Street Community Affairs Acceptance Center embodies the people-centric philosophy through innovative grassroots governance led by party building. By creating a 'Smart Easy Services' brand, the center demonstrates the digital transformation of modern public services that are convenient, transparent, and friendly.
1. Continuity of Service: Transforming 'Item Services' into 'Scene Services'
The center explores the use of virtual directional algorithms to introduce a 'Continuity Service' model, streamlining services before they are needed.
Residents can choose for their initial service provider to continue assisting them when collecting numbers at the center. The system automatically identifies and matches previous service records, initiating priority queuing to expedite processing, thereby enhancing residents' experience and shifting from traditional 'item services' to more convenient 'scene services.'
2. AI Assistant: Moving from Human-Driven to Human-Machine Interaction
Residents can now enjoy a seamless and efficient service experience, with the introduction of an AI assistant that addresses communication barriers for elderly individuals and those with hearing impairments. This service provides personalized tips after initial interactions, ensuring residents have access to understandable policies.
3. On-Site Assistance: Transforming Passive Requests into Personalized Home Visits
As digital transformation accelerates, the center offers on-site assistance to residents with mobility issues through party members. Leveraging portable smart devices, this initiative transforms 'one-stop service' into a fully remote experience, ensuring equal access to high-quality public services.
4. Community Market: Extending Window Functions to Community Bonds
The center extends digital public services to residential areas through community outreach programs, such as the 'Community Market.' Regular events in communities help elderly residents bridge the digital divide and learn to use smartphones for online transactions.