From June 25 to 27, the Eighth Annual Government Service Expo (referred to as 'GovExpo') was grandly held in Chengdu Tianfu International Hotel under the auspices of China Communications Industry Association and co-organized by institutions such as the Higher Research Institute of Electronics University of Science and Technology (Shenzhen). Shanghai Toyou Information Technology Co., Ltd. won the title of 'Best Supplier of Government Services' for its outstanding performance and innovative practices in the field of government services with its 'Remote Video Assistance Platform'.
Core Technologies of Remote Video Assistance Platform
The remote video assistance platform developed by Shanghai Toyou Information Technology Co., Ltd. is based on the core concept of 'technological inclusive, service without boundaries.' It constructs a new model of smart government services that covers all scenarios, processes, and elements, moving government services from physical windows to cloud platforms. This enables businesses and citizens to handle affairs without needing to move, achieving zero-distance government services.
Three Core Technologies
Remote Identity Information Carrier Recognition and Encryption Technology: Advanced remote identity information carrier recognition technology combined with high-strength encryption algorithms ensure the security and accuracy of identity verification during government service processes. This technology can remotely identify various identity carriers, such as ID cards and passports, while ensuring user privacy data is not leaked through encrypted transmission.
Smart Queue Guidance for Remote Virtual Windows and Local Queuing System Integration: Innovative integration of remote virtual windows with local queuing systems. Through smart queue guidance technology, users can make online appointments, collect numbers, and check real-time queue progress. This technology also interconnects with the local queuing system to ensure efficient coordination between offline and online services.
AI Evaluation Technology for Service Process: AI evaluation technology is introduced to monitor and evaluate government service processes intelligently. It automatically analyzes voice, video information during the process, evaluates service personnel's attitude and professional level, ensuring strict adherence to service standards. Additionally, it collects user feedback to support continuous improvement of government services.
Landing Results
Shanghai Community Affairs Remote Virtual Service Windows: Shanghai is promoting 'one-network-for-all-government-services' and developing a new model of remote virtual windows. Leveraging our company's government cloud assistance system, 1495 community points in Shanghai have achieved full coverage of town-level 'cloud-based assistance,' empowering the government to achieve the goal of handling affairs without leaving the community. In 2024, service volume exceeded 60,000 cases with a satisfaction rate of 99.2%.
Nanping City, Fujian Province's 'Remote Cloud Assistance' Service Model: Nanping innovates its 'remote cloud assistance' model by uniformly building an interactive system for remote cloud assistance, creating a zero-distance and zero-time difference visual service platform. In 118 non-urban townships across the city, remote assistance windows are set up with intelligent dual-screen multifunctional terminals. This enables remote number collection, transmission, real-time data collection, review, and approval, effectively supporting business operations at the county level.
Ninghua County, Sanming City, Fujian Province's 'Cloud Window Acceptance, County-wide Handling' Government Service Model: Ninghua County implements innovative practices in cross-provincial services. By integrating county-township government service windows and establishing a collaborative Linkage work mechanism between the receiving and handling windows, it transforms passive services into active ones, ensuring smooth access to services for urban and rural residents. This model was selected as an exemplary case of government service reform in Fujian Province in 2024.
As China's digital strategy continues to deepen, the digital transformation of government services has become a core measure to enhance governmental efficiency and optimize business environments. Shanghai Toyou Information Technology Co., Ltd. leverages its extensive technological expertise and rich industry experience to provide personalized and customized solutions for governments at all levels, driving comprehensive upgrades in smart government services from 'informationization' to 'intelligentization.'
Looking ahead, we will continue to invest heavily in emerging technologies such as AI, big data, and IoT. We are committed to deepening the integration of technology with government services to contribute to a more efficient, convenient, and intelligent new ecosystem for government services. This effort will inject continuous new momentum into digital government construction, helping China's government service levels reach new heights.
