1. Service-information guidance
Present floors, counters, service guides, enquiries, automated responses, and live information in one guidance system, reducing repetitive staff explanations.
Guidance first identifies the service, then explains where to go and how to get there. Enquiry screens, robots, mobile navigation, and information displays have different roles but share consistent service, location, and instruction content.
A closer look at each function
FunctionWhen to use itWhat users and systems doResult
Service and preparation enquiries
For visitors who do not yet know the right service or required documents.
Select a service or ask a question on an enquiry terminal, review conditions, documents, examples, and guides, then continue to the appropriate location or channel.
Visitors clarify the task and preparation before joining the wrong queue.
Floor and counter wayfinding
For visitors who know their service but cannot locate the appropriate area.
View departments, zones, counters, offices, and meeting rooms on the site plan. Select a destination to generate a route aligned with physical signage.
The enquiry leads to a real place rather than only a service name.
QR access and indoor routes
For larger or multi-floor environments requiring a continuous route.
Scan the configured navigation entry, choose a destination, and follow map, text, voice, or animation directions. Indoor positioning combines the relevant beacon layout and mapping service.
Visitors can carry the destination and route on their phone and check the next step while moving.
Robot interaction and on-site guidance
For reception, routine enquiries, and mobile guidance within a prepared operating area.
Visitors ask by voice or choose a destination on screen. The robot confirms the target, explains directions, and responds to obstacles while moving.
Active interaction complements fixed information points, with staff available for complex requests.
Zoned publishing and updates
Publishes relevant news, policy information, and notices for entrances, floors, and waiting areas.
Maintain content centrally and publish by display or area, using configured local caching, resumable transfer, and traffic control at playback points.
Each display has a clear information role, with policy, location, and service instructions maintained consistently.
Local information and visitor feedback
For local information, common questions, and visitor feedback around the service visit.
Provide weather, transport, local service points, and common questions on the terminal, with published questionnaires for visitors to respond and make suggestions.
The terminal supports common enquiries and improvement feedback as well as a map.
How software, terminals and interfaces work together
ComponentRole in the workflowDependencies and integration
Guidance and content software
Organises services, documents, map destinations, and published content.
Keep service, area, and counter names aligned and update them when physical arrangements change.
Fixed enquiry and touch terminals
Provides touch enquiries, map exploration, and service guides.
Choose a desktop or larger map terminal for the location, with readable text and usable standing or seated access.
Maps and beacon layout
Supports QR navigation, indoor positioning, and route instructions.
Coverage follows the map, accessible routes, and deployed positioning points; robot and mobile navigation are distinct capabilities.
Information displays and guidance robot
Separates shared information playback from active interactive guidance.
Align display content, robot knowledge, and staff guidance, and validate the robot’s operating area on site.
Example: a first-time visitor finds a counter on another floor
The visitor confirms the service and documents at an entrance terminal.
They select the counter and review its floor and route.
Where navigation is available, they scan the route to their phone and follow it.
At arrival, they follow counter and queue prompts, with staff assistance for exceptions.
What the service producesService guidance, maps, and counter instructions connect without requiring a fresh enquiry at every step.