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The more equipment there is, why is it still troublesome to do things?
Adding more devices does not mean improving the experience. What really affects the public's experience is whether taking a number, filling out a form, consulting, accepting and following up can be connected into a clear and responsive service path. At nine o'clock in the morning, the office hall had just opened. The number-taking machines, large screens, and self-service terminals are all running, and window staff are in place, but there are still people at the entrance holding materials to confirm repeatedly: "Which number should I take?" Such scenes are not uncommon. There is no shortage of equipment and the system is running normally, but people still find it troublesome. The problem is often not that a certain machine is not easy to use, but that the number-taking, form-filling, consultation, acceptance and follow-up are not really connected in one way.
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AI Digital Humans: Enhancing Public Services
Public services are increasingly digital, but in many service halls, a problem persists: despite numerous self-service terminals, the public still prefers to queue for window services. The reason is simple—many people do not know where to start, what documents to prepare, or how to fill out forms. Machines can handle tasks, but they don’t necessarily make it easy for users. AI digital humans are designed to bridge this gap by transforming cold menu operations into natural dialogue guidance.
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Shanghai Toyou Information Technology Co., Ltd. | Upgraded Self-Service Area Access Control in Pudong New Area!
To further enhance the convenience of public services, Pudong New Area continues to optimize the Convenient functions of the 24-hour self-service area under 'One Network for All Services'. Recently, the access control system in the 24-hour self-service areas at Zhujiaqiao and Beicai Town Service Centers has been upgraded with intelligent features. In addition to existing ID card and Shangshen Code authentication methods, a new social security card swipe function has been added, achieving 'one card for multiple uses'.
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Smart Filling for Public Services: A New Chapter in Convenience
In the realm of public services, cumbersome form filling often frustrates citizens. A small mistake can disrupt the entire process, wasting time and affecting mood. However, with the advent of smart filling systems, these issues have been significantly alleviated.
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Shanghai Toyou AI Personalized Assessment: A Smart Tool for Civil Servant Training
In the knowledge training process of civil servants, traditional 'one-size-fits-all' assessment methods are increasingly unable to meet the diverse and detailed learning needs. Shanghai Toyou has launched the AI Personalized Assessment System (referred to as AI Personalized Assessment), specifically designed for civil servant knowledge training. This innovative online computer-based exam system leverages a powerful knowledge base, bringing about a revolution in the assessment model.
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Secret Weapon for Enhancing Government Service Efficiency: How Shanghai Toyou Information Technology's Performance Evaluation System Leads the Way
In the digital transformation of public services, Shanghai Toyou Information Technology’s performance evaluation system is revolutionizing the standards of 'efficiency assessment' with disruptive innovation. While traditional evaluations struggle with ‘mountains of paper-based forms’ and ‘ambiguous scoring criteria’, this system has already leveraged data-driven insights, intelligent alerts, and comprehensive collaboration to accelerate service quality improvements for government departments.
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