← Back to AI Public Services All products →

AI application suite

AI-Enabled Public Service Suite

Bring governed AI into consultation support, knowledge services, workflow assistance, and quality analysis while keeping people accountable.

Service setting: Enquiries, forms, training and operations assistance
Works with: Approved service knowledge, business rules and staff workflows

Discuss this product →View configuration ↓

Detailed product functions

The suite addresses different roles: staff need communication and form support, visitors need service and policy guidance, and managers need training, assessment, and operational information. Each application connects approved knowledge with a clear human-service path.

A closer look at each function

FunctionWhen to use itWhat users and systems doResult

Segmented counter transcription and correction

Records important counter explanations while allowing transcription errors to be corrected.

Staff manually start, pause, and end recognition in segments. Contextual text organisation supports readability, while staff can correct the text and search across segments by keyword.

The transcript is not an unchangeable automatic caption; important wording can be reviewed before sharing or printing.

Shared captions, font adjustment, and printing

For visitors who need readable text or a copy of the guidance after the interaction.

Send reviewed content to the feedback terminal or visitor screen, enlarge the font when needed, then select segments for printing after recognition, adding or removing dialogue from the print selection.

Visitors can read and retain the relevant guidance rather than receiving an unchecked full transcript.

Digital-assistant service guidance

Helps people who do not know the service name, preparation requirements, or self-service entry point.

Visitors ask in natural language. Voice and on-screen guidance explain services, documents, and steps, leading to configured enquiry, appointment, printing, or form channels.

Routine questions receive next-step guidance; complex matters go to staff rather than being treated as an AI approval.

OCR and voice-assisted forms

Reduces repeated personal-data entry and assists people who find keyboard input difficult.

Choose a service, capture supported document fields, or use voice entry. Show required-field, format, and configured rule prompts, then generate the form after visitor review.

Produces a reviewable form while document checks and formal acceptance remain in the relevant service process.

Policy matching and guidance report

For residents who describe a life situation without knowing which support policies to ask about.

With authorisation and staff assistance, complete identity checks and relevant household, health, or employment information. Matching produces a report on conditions, documents, service points, and matching reasons.

Staff explain and verify the report before helping with an application; a match does not replace eligibility review.

Telephone consultation and information receipt

For people using the telephone to ask common service questions and retain essential guidance.

The telephone application uses maintained service knowledge to answer spoken enquiries and can send essential guidance in a follow-up text message.

Visitors can retain the key instructions, while matters requiring formal judgement remain with human advisers.

Training, assessment, and hall awareness

Supports staff learning and management review of service operations.

Organise role-specific questions, combine completed-service and rating data for assessment, and present counter status, footfall, and feedback for hall management.

Learning and operating information serve defined roles, with assessment rules and exception handling owned by managers.

How software, terminals and interfaces work together

ComponentRole in the workflowDependencies and integration

Service and policy knowledge

Provides maintained content for consultation, documents, forms, and policy matching.

Assign sources, versions, and update owners; do not treat unreviewed generated text as policy authority.

Visitor and counter channels

Receives requests through counter screens, terminals, voice, or telephone; counter captioning uses role-separated microphone input.

Select channels by role; a digital character, counter captions, and telephone service are not standard features of one device.

Model and configured service rules

Supports language understanding, generated guidance, field capture, and rule prompts.

Formal conditions and mandatory fields come from approved configuration, not from generated answers changing the rules.

Human review and operations

Maintains answers, takes over complex enquiries, checks reports, and reviews use.

Service owners define authorisation, sensitive-data scope, access rights, and update processes.

WORKED EXAMPLE

Example: from a broad support enquiry to reviewable guidance

A resident explains their situation, and staff confirm the enquiry scope and permission to use the information.
The required background is entered and matched against the maintained policy scope.
A report lists relevant conditions, documents, and service points for staff to explain.
After human review, staff help prepare documents or continue to the formal application channel.

What the service producesThe resident receives actionable document and channel guidance rather than only a policy summary or an automatic eligibility decision.

Equipment and product details

Choose the software workflow first, then the equipment for each service point. Open a product below for its operation, reference configuration, and selection notes.

**AI Digital Service Assistant** →
The digital assistant presents natural-language consultation and service guidance through an on-screen character. Its useful output is clear preparation advice and next steps grounded in approved service knowledge—not simply an animated character.

**Automatic Form-Filling Terminal** →
The terminal transfers information entered on its touchscreen into the selected service form, reducing repetitive handwriting. An intelligent-form software configuration can add document OCR and field checks; these functions should be confirmed separately from the terminal hardware.

**Document Pre-Check Terminal** →
The document pre-check terminal supports preparation before formal acceptance. It reviews submitted material against configured requirements and highlights items needing attention. A pre-check result is preparation guidance, not an approval decision.

Configuration comparison

AI Digital Service Assistant

Knowledge: Service names, eligibility guidance, required documents, counter locations, and common questions. Interaction: Speech recognition, synthesised speech, and on-screen information support enquiries and guidance.

Automatic Form-Filling Terminal

Basic operation: Touchscreen entry, form selection, automatic field population, and user review. Intelligent-form option: OCR capture of supported identity documents or business licences, with checks against configured service rules.

Document Pre-Check Terminal

Inputs: Electronic documents or material captured on site for the selected service. Review basis: The required-document checklist and configured preliminary validation rules.

Reference configuration: specifications vary by model. Confirm the device model, supported software, peripheral list, and availability before ordering.

How it works

Receive a request through a terminal, counter, or telephone channel.
Provide service, document, and policy guidance from approved knowledge.
Assist form entry and validation for configured services, followed by user review.
Refer uncertain or judgement-dependent matters to staff.

Request a demonstration of this product →

Core capabilities

1. Consultation support

AI Counter Captioning converts live counter conversations to text, highlights important information, and supports printing and traceable records. Digital assistants provide natural-language guidance at kiosks and waiting areas, while intelligent customer service combines speech recognition, synthesis, and a maintainable knowledge base.

2. Intelligent and voice-assisted forms

OCR captures data from identity documents and business licences, fills forms, and checks entries against approved service rules. Voice input improves accessibility for older people.

3. Policy knowledge services

AI Policy Matching helps residents identify relevant support across elderly care, healthcare, and social assistance.

4. Operations and workforce enablement

AI telephone service provides 24/7 consultation; personalised training generates role-specific assessments; AI evaluation combines service and feedback data; AI hall patrol supports real-time operational awareness and alerts.

5. Technology and data security

DeepSeek and other large models can operate inside a government network. Sensitive identity and face data is encrypted in the government data centre, data and video streams are encrypted, and key information is masked.

Use cases

Counter communication, digital assistants, and intelligent customer service
Guided forms for approvals, healthcare, social security, and housing funds
Telephone consultation, staff training, assessment, and hall operations

Related products

AI Counter Captioning, Digital Assistant, Intelligent Customer Service, Intelligent Forms, Voice Forms, Policy Matching, AI Telephone Service, AI Training, AI Assessment, and AI Hall Patrol.

Project application context

40% business growth in the first half of 2025
Telephone, training, and assessment products deployed widely in Shanghai and expanding to other cities

Application boundaries must define knowledge sources, updates, authorised data, human takeover, and formal business rules.

Confirm the product configuration for your project

Tell us about the service workflow, existing software and required peripherals.

Contact the product team →