The digital assistant presents natural-language consultation and service guidance through an on-screen character. Its useful output is clear preparation advice and next steps grounded in approved service knowledge—not simply an animated character.
Voice enquiry application
AI Digital Service Assistant
An AI-enabled service assistant for enquiries, preparation guidance, and journey support, with a clear hand-off to human service when needed.
- Service setting
- Enquiry terminals and waiting areas
- Works with
- Approved knowledge, speech interaction and staff enquiries
Product details
Composition and configuration
Knowledge
Service names, eligibility guidance, required documents, counter locations, and common questions.
Interaction
Speech recognition, synthesised speech, and on-screen information support enquiries and guidance.
Placement
Self-service terminals and waiting areas; assess ambient noise, microphone placement, and accessibility.
Human boundary
Keep a human consultation route for unsupported or judgement-dependent questions. The assistant does not replace formal approval.
How it works
- A visitor asks about a service or required document.
- The assistant prepares a response from approved knowledge.
- It explains preparation requirements and where to continue.
- Complex questions are referred to a member of staff.
How to choose
Use real high-frequency questions during a demonstration, including outdated policies, ambiguous wording, and unsupported questions. Review the character, voice, and knowledge content separately.
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Tell us about the service workflow, existing software and required peripherals.