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Dual-Channel Service Recording Camera — product illustration
Product illustration · Open the full image to inspect details. Interface images are illustrative.

Audio and video capture device

Dual-Channel Service Recording Camera

A dual-channel recording camera for governed service records, supporting quality review, dispute handling, and operational improvement.

Service setting
Counter-service interaction and recording
Works with
Pair with recording, storage and review software
Discuss this product →View configuration ↓

Detailed product functions

The counter recording camera captures staff- and visitor-side video and audio as inputs to service records. The catalogue’s USB dual-recording camera is distinct from recording software, storage, and viewing permissions. A camera purchase alone does not constitute a complete recording-management system.

Models and reference configurations

ModelReference configurationOperations and functionsCatalogue status
USB counter recording camera, no model code listed
1920×1080 per stream or 3840×1080 combined, reference maximum 30 fps and 136° field of view; USB powered.
Hardware stitching and two audio channels, with recording managed by supporting software.
Marked on sale in the 2026-08 catalogue; this does not confirm current stock or a standard project configuration.

A closer look at each function

FunctionWhen to use itWhat users and systems doResult
Two-sided video capture
For observing both sides of the same counter interaction.
Position the dual-camera device, adjust angles and obstructions, and capture both sides. The reference device supports hardware stitching, reducing dependence on software stitching on the staff computer.
Both sides can be reviewed together within the same record.
Dual-channel audio and on-site checks
For reviewing a face-to-face exchange rather than only one speaker.
Two audio channels capture the exchange. Test them at actual seating positions, distances, and noise levels, keeping the device clear of documents and conversation.
Video and audio support joint review, with capture problems identified before launch.
Computer and recording-software connection
For connecting capture equipment to a staff computer or dedicated recording device.
Connect USB power and capture to the appropriate computer. Configure recording for the counter and network; assess a dedicated recording box where required rather than making it mandatory for every counter.
Capture and software responsibilities remain clear, with connection and computer load validated separately.
Record association, retention, and viewing
For finding an interaction using its queue, feedback, or service context.
Supporting software can start with a counter call and stop after feedback, then retrieve records by service labels. Retention, upload mode, and offline-viewing approval follow the selected software and policy.
Authorised staff locate records using service context without assuming one universal retention period.

How software, terminals and interfaces work together

ComponentRole in the workflowDependencies and integration
Dual cameras and audio channels
Captures video and audio from both sides of the counter.
Test backlighting, obstructions, audio, and USB compatibility in the actual layout.
Staff computer or separate recording box
Runs recording software and connects capture devices and the network.
The need for a separate device depends on the network, computer resources, and software compatibility.
Management software and storage
Manages service labels, stored records, permissions, and viewing.
Size storage from counter count, image quality, recording hours, and policy rather than reusing one example’s retention duration.
Dual-recording camera; recording management and storage are supporting systems, not capabilities established by the product photograph.
Dual-recording camera; recording management and storage are supporting systems, not capabilities established by the product photograph.
WORKED EXAMPLE

Example: authorised review of a counter interaction

  1. The counter completes camera and audio checks and receives its recording settings.

  2. The configured event starts recording, creating a two-sided record for the interaction.

  3. An authorised reviewer finds the record using service or feedback context.

  4. Viewing follows approval and retention rules, with the result returned to the management process.

What the service producesThe camera supplies capture, while software and permissions make records retrievable and usable within a defined process.

Product details

The dual-channel camera captures both sides of a counter interaction, including staff, visitor, and audio. It is a capture device; search, permissions, retention, and quality review belong to the connected recording and management system.

Composition and configuration

Reference image specification

Single channel: 1080P. Dual channel: 3840×1080. The combined wide image is not a single-channel 4K specification.

Reference field of view

136° wide angle. Check both participants, the document area, and privacy boundaries during installation.

Audio capture

Two audio pickups; test both speakers and ambient noise separately.

Record marking

Hardware watermarking supports record verification alongside access control and audit procedures.

How it works

  1. Start capture through the service workflow.
  2. Record both sides of the interaction.
  3. Associate recordings with time, counter, and service labels.
  4. Authorised staff retrieve and review records under the retention policy.

How to choose

A camera alone does not replace a recording system. Demonstrate backlit image quality, both audio channels, extended recording, retrieval, and access separation. Confirm specifications for the selected model.

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