A counter feedback terminal is more than a rating device at the end of service. Listed interactive tablets and domestic-platform displays can also present staff information, notices, confirmation views, and guidance. Select single-screen, dual-screen, and L-shaped forms separately; the housing alone does not define the software functions.
Models and reference configurations
ModelReference configurationOperations and functionsCatalogue status
TY-PAD-J10 10.1-inch interactive tablet
10.1-inch capacitive touchscreen with wired and wireless networking.
Staff information, notices, and feedback, with external-platform connection configured in software.
Marked on sale in the 2026-08 catalogue; this does not confirm current stock or a standard project configuration.
TY-DS10X-PJ domestic-platform counter display
RK3568 platform, 4 GB memory and 32 GB storage, Kylin operating system, and two 10.1-inch touch displays.
Interactive display and feedback; reading, QR, and fingerprint modules are listed options.
Configuration listed in the 2026-08 catalogue; sale status is not stated. Confirm current availability.
A closer look at each function
FunctionWhen to use itWhat users and systems doResult
Feedback linked to service context
For asking visitors to rate the interaction just completed.
Staff initiate a request through connected feedback software. Visitors select a rating on the outer display, linked to the counter and service identifier; an external rating platform requires its own connection.
The rating describes a service interaction rather than only an accumulated device click count.
Staff information and public notices
For presenting staff and public-service information to visitors.
Present approved staff profiles, service recognition, and public notices. Managers maintain sections, ownership, and validity dates while keeping internal information off the public display.
The visitor display has a clear information role before and after the rating step.
Screen confirmation and service guidance
For visitor confirmation and guidance during service.
Staff send a confirmation view to the visitor display for review. Configured software can also present instructions, sample forms, and service guides.
Both sides discuss the same visible information, reducing ambiguity from verbal repetition.
Single-screen, dual-screen, and module options
For distinguishing a simple feedback display from two-sided counter collaboration.
A single screen primarily faces the visitor; a dual-screen configuration can separate staff calling from visitor feedback. Reading, scanning, and identity comparison require the matching hardware and software.
The workflow determines the configuration instead of assuming every feedback device includes all interactive functions.
How software, terminals and interfaces work together
ComponentRole in the workflowDependencies and integration
Visitor-facing touch display
Presents staff information, guides, and feedback interaction.
Confirm display size, mounting, network, and power for the chosen model.
Counter software and feedback connections
Initiates ratings, shares confirmation views, and links service records.
Check service identifiers, fields, and permissions when connecting queue or rating systems.
Dual-screen and identity-peripheral options
Adds staff-side operation and identity capture where required.
Domestic-platform displays, tablets, and L-shaped terminals are different configurations; do not assume interchangeable peripherals or drivers.
Example: information confirmation followed by service feedback
The display presents staff and approved public information.
Staff share a view containing information for visitor confirmation.
The visitor checks the information and completes the service before receiving a feedback request.
The rating enters reporting and review under the service identifier.
What the service producesConfirmation, guidance, and feedback connect within the counter interaction, with a clear action at each step.
