This is the visitor-side terminal for remote assisted service. Video connects a visitor to a specialist while document reading, scanning, and printing support the handling process. Staff can communicate with the person and review the material in the same journey.
Visitor-side service terminal
Remote Assisted-Service Workstation
A remote assisted-service workstation connecting secure video, document collaboration, and guided processing across local and cross-location service points.
- Service setting
- Local assisted-service points and community facilities
- Works with
- Connect to remote service staff and the relevant business software
Product details
Composition and configuration
Video collaboration
A dual-screen terminal supports remote queueing, staff consultation, and guided processing.
Identity and documents
Configuration can include ID or social-security card reading, code scanning, and document-image capture for remote review.
Service output
Business-system integration supports staff review and printing; available services depend on authorised workflows.
Records and feedback
Can be combined with two-way recording, labelled retrieval, and post-service feedback.
How it works
- Choose a service and join its queue locally.
- Connect with remote staff and confirm identity.
- Capture documents and follow staff guidance.
- Complete the service and feedback, then collect the result through the agreed channel.
How to choose
Plan the visitor terminal, central staff station, business interfaces, and document-delivery channel together. The 132 service items in the published case belong to that local integration, not every deployment.
Related products and differences
Software platform
Remote Assistance and Video Collaboration
Bring professional service capacity closer through remote video, identity and document collaboration, and assisted processing at local service points.
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Audio and video capture device
Dual-Channel Service Recording Camera
A dual-channel recording camera for governed service records, supporting quality review, dispute handling, and operational improvement.
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Self-Service Terminals
Smart Document Locker
A smart document locker for secure, traceable handover and collection, with identity confirmation and clear item-status records.
Explore this product →Confirm the product configuration for your project
Tell us about the service workflow, existing software and required peripherals.