Integrated Service Counter Workstation — product illustration
Product illustration · Open the full image to inspect details. Interface images are illustrative.

Integrated counter workstation

Integrated Service Counter Workstation

An integrated counter workstation combining service operations, information display, and staff collaboration in one maintainable environment.

Service setting
Integrated service counters
Works with
Dual displays, feedback, recording and document peripherals

Detailed product functions

The integrated counter workstation combines staff operation, visitor displays, identity/document capture, and service output at one desk. The domestic-platform catalogue identifies a workstation model and its peripherals, but physical integration does not establish business-system interoperability. Confirm software, connections, and authorised services separately.

Models and reference configurations

ModelReference configurationOperations and functionsCatalogue status
TY-T01X-ZC integrated counter, domestic-platform configuration
Zhaoxin processor platform, 8 GB memory, and 256 GB SSD; 27-inch main display, 10.1-inch feedback terminal, and 32-inch information display.
Combines reading, scanning, document capture, signing, recording, and colour A4 printing, with software access confirmed separately.
Configuration listed in the 2026-08 catalogue; sale status is not stated. Confirm current availability.

A closer look at each function

FunctionWhen to use itWhat users and systems doResult
Workstation and display roles
For integrated counters serving both staff and visitors.
Staff operate the main computer while visitors see the information and prompts they need to confirm. Position feedback and information displays for viewing distance, privacy, and the service sequence.
Operation and public display have distinct roles without exposing the entire staff application.
Identity, code, and document capture
For reading documents, capturing supporting material, and confirming information.
Use the configured ID, social-security, QR, document-camera, and fingerprint modules. A signature pen supports required signing steps, with each device’s driver and software connection checked separately.
The counter’s input tools are coordinated at one workstation rather than added ad hoc.
Recording and feedback coordination
For collecting feedback around service completion and retaining authorised records.
A recording camera captures the interaction and the feedback terminal accepts the staff-initiated rating request. Software links feedback with counter and service context while controlling access to recordings.
Feedback is connected to the service it describes and can be reviewed in context.
Printing and domestic-platform commissioning
For counters needing paper output or a specified domestic hardware/software environment.
The listed model combines a domestic processor platform and operating system with colour A4 laser printing. Commission print templates, reader drivers, interface programs, and supported software versions together.
Selection is based on a verifiable configuration rather than assuming one domestic computer makes every peripheral compatible.

How software, terminals and interfaces work together

ComponentRole in the workflowDependencies and integration
Computer, main display, and desk
Supports staff applications and peripheral installation.
Confirm desk dimensions, seating, power, networking, and maintenance access.
Visitor interaction and capture peripherals
Provides feedback, display, reading, scanning, signing, and document capture.
List each module and validate connections, drivers, and business-software access in the target environment.
Recording, printing, and business connections
Connects service records and paper output to business applications.
Configure recording access, print content, and service connections for the counter’s responsibilities.
Integrated counter product-family illustration; the domestic-platform model and actual configuration are specified separately.
Integrated counter product-family illustration; the domestic-platform model and actual configuration are specified separately.
WORKED EXAMPLE

Example: one counter reviews material and produces the service output

  1. Staff select the service and read the required identity document.

  2. They capture supporting material and show the information requiring visitor confirmation.

  3. The configured signing, printing, or other workflow actions are completed.

  4. Staff invite feedback and associate the authorised service records.

What the service producesInputs, visitor confirmation, and output connect at one workstation, with each software and hardware role available for acceptance checks.

Product details

The integrated counter workstation organises staff operations, visitor-facing information, and peripherals into one service position. It supports the counter workflow rather than functioning as only a monitor or desk.

Composition and configuration

Staff side

Business operations and service coordination, matched to existing applications and working practices.

Visitor side

Shows handling information, documents, or prompts to reduce repeated verbal confirmation.

Equipment combination

Can combine dual-screen terminals, feedback devices, and recording equipment; confirm the bill of materials item by item.

Workstation planning

Check space, cable routing, power, network, and maintenance access.

How it works

  1. Staff open the counter service workflow.
  2. Present the information requiring visitor confirmation.
  3. Complete processing and link the configured service records.
  4. Invite feedback and close the interaction.

How to choose

Define the applications and staff tasks first, then select dual-screen, feedback, and recording modules. Physical integration does not mean that every business system is already connected.

Related products and differences

Confirm the product configuration for your project

Tell us about the service workflow, existing software and required peripherals.

Contact the product team →