Self-service application

Self-Service and Smart Terminals

Extend common services across time and location with connected smart terminals and a clear, continuous self-service journey.

Service setting: Self-service zones, local branches and extended-hour points
Works with: Kiosks, identity capture, printers and document lockers

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Detailed product functions

Self-service separates preparation, identity and document capture, forms and applications, progress and receipts, and document exchange. Software defines the available services; readers, scanners, printers, and lockers provide distinct inputs and outputs.

A closer look at each function

FunctionWhen to use itWhat users and systems doResult

Service search and enlarged sample forms

Helps visitors find the right form and understand its instructions before completing it.

Browse by visitor type, theme, or service category, or search by department, form name, keyword, or approximate term. Open a sample thumbnail and enlarge it to read completion notes.

Visitors can work from the relevant example and notes instead of repeatedly searching a long list.

Identity and document capture

For connected services that require identity checks or supporting documents.

Read the required document, scan a code, or use configured verification, then capture paper materials and check their completeness and legibility on screen.

Captured information can be reviewed before submission rather than passing unclear or missing pages into processing.

Form population and application submission

For common forms with repeated fields and a guided submission process.

Choose a form, enter or capture its fields, check required and format prompts, then generate the document or submit through the connected system after review.

Produces a reviewable form or submission result while formal acceptance stays with the relevant business system.

Case progress and receipt printing

Lets visitors retain a service reference and check later progress.

Use a QR code or case number to find the connected record, review progress, and print the acceptance notice or receipt supplied by the service.

Visitors keep a reference for follow-up instead of repeatedly explaining the same request at a counter.

Document lockers and later collection

Supports paper-document exchange when staff and recipients are not available at the same time.

Staff deposit material and associate it with a collection record. A text notification is sent, and the recipient uses the approved credential to collect the item, leaving a handover result.

Document exchange and business handling have separate records, with clear notification and collection context.

Form and self-service point analysis

Helps operators understand which forms people consult and which terminals are used.

Count form views and clicks by form type or popular service. Connected data can summarise terminal and point counts, monthly transactions, and point locations.

Usage informs content and deployment decisions rather than treating the number of installed devices as proof of adoption.

How software, terminals and interfaces work together

ComponentRole in the workflowDependencies and integration

Self-service and management software

Organises available services, interaction steps, content maintenance, and terminal status.

Only connected and authorised services become actual transaction channels; more modules do not automatically create more services.

Readers, scanners, and document capture

Provides identity information and document-image inputs.

Select the capture methods required by each service and provide a review step before submission.

Touch terminal, workstation, and printer

Supports enquiries, form entry, document preparation, and printed output.

A desk-style station suits longer preparation; an upright terminal may suit brief enquiries and ticketing.

Document locker and notifications

Provides custody, collection messages, and handover records.

Match compartments to the material and operate the notification, collection-credential, and exception processes together.

Smart self-service terminal; reader, scanning, printing, and business modules are selected separately.

WORKED EXAMPLE

Example: completing a form and retaining a service reference

Choose a service and review its preparation requirements and sample form.
Capture the required identity document, complete fields, and scan supporting material.
Review the information on screen, then submit or print the form.
Keep the case number or receipt and use it for subsequent progress checks.

What the service producesThe journey continues from instructions to a traceable result, with human help available for complex or exceptional cases.

Equipment and product details

Choose the software workflow first, then the equipment for each service point. Open a product below for its operation, reference configuration, and selection notes.

**Smart Self-Service Kiosk** →
The kiosk combines common enquiry, application, and printing tasks in an upright terminal. Screen-guided operation can move routine work away from counters. Its capabilities depend on the application software, capture devices, and output peripherals together.

**Self-Service Workstation** →
The workstation provides space for sustained terminal use and document preparation in a self-service area. Its main distinction from an upright kiosk is the desk-style work area, not additional business permissions.

**Smart Document Locker** →
The smart locker connects processing with document collection through QR-code access, SMS notifications, and handover records. It supports extended-hours collection and document exchange at community service points.

**Automatic Form-Filling Terminal** →
The terminal transfers information entered on its touchscreen into the selected service form, reducing repetitive handwriting. An intelligent-form software configuration can add document OCR and field checks; these functions should be confirmed separately from the terminal hardware.

Configuration comparison

Smart Self-Service Kiosk

Configurable services: Ticketing, enquiries, appointments, applications, forms, progress checks, and acceptance-notice printing. Progress checks: Use a code or case number to query progress in the connected business system.

Self-Service Workstation

Workspace: Plan the work surface and terminal together, including document handling and seated use. Service configuration: Combine with enquiry, form-filling, and application software for the connected services.

Smart Document Locker

Access: QR-code opening for the configured document-handover workflow. Notifications: SMS communicates availability and collection instructions; a messaging service is required.

Automatic Form-Filling Terminal

Basic operation: Touchscreen entry, form selection, automatic field population, and user review. Intelligent-form option: OCR capture of supported identity documents or business licences, with checks against configured service rules.

Reference configuration: specifications vary by model. Confirm the device model, supported software, peripheral list, and availability before ordering.

How it works

Select an available service and review its conditions.
Verify identity, enter information, and capture documents as required.
Review and submit through the connected system.
Keep the reference number and print a notice or track progress as needed.

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Core capabilities

1. Multi-scenario self-service

Public-service kiosks support ticketing, enquiries, appointments, applications, guided forms, case-progress checks, and acceptance-notice printing. Users can scan a QR code or enter a case number, with identity data prefilled and scanned documents shown as captured.

2. Service-resource guidance

Provide service guides, organisation information, branch locations, transport information, and sample forms through standard approval-system interfaces.

3. Terminal management

Support 24/7 unattended operation, scheduled startup and shutdown, central status and content management, and dynamic information publishing.

4. Identity and security

Support ISO14443 Type B identity cards plus fingerprint and face verification. Data uses DES-encrypted transmission to reduce interception risks.

5. Document circulation

Self-service lockers use QR access and SMS notifications. Backup power operates for at least five hours, with tamper and insertion alarms.

Use cases

Public-service halls and community service centres
Banks, telecom branches, hospitals, and toll stations

Related products and hardware

Self-Service Software, Unattended Service Platform, public-service kiosks, booklet and card dispensers, stamping kiosks, document lockers, automatic form stations, sample-form screens, smart kiosks, workstations, and document pre-check terminals.

Project application context

Move straightforward transactions away from staffed counters
Extend service availability to 24/7 with transparent status tracking
Booklet and card dispensers are used across government, banking, telecom, and healthcare environments

Project adaptation: service items, verification methods, peripherals, and data interfaces follow local rules and existing systems.

Confirm the product configuration for your project

Tell us about the service workflow, existing software and required peripherals.

Contact the product team →