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Software platform

Queue Calling and Service Evaluation

A complete public-service loop from ticketing to feedback—connecting on-site queues, service flow, and citizen evaluation for more orderly waiting and more efficient counters.

Service setting: Hall entrances, waiting areas and service counters
Works with: Ticketing, information displays, counter calling and feedback devices

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Detailed product functions

The product connects appointments, on-site ticketing, waiting notifications, counter calls, and post-service feedback. Visitors follow their progress, staff initiate service, and managers maintain queues and reports around the same service journey.

A closer look at each function

FunctionWhen to use itWhat users and systems doResult

Service and time-slot appointments

For services that need planned arrivals rather than a single peak-time queue.

Configure available times and capacity by service. Visitors choose a service and slot through a connected account, mini-program, or online hall, then receive an appointment reminder.

Appointments enter a managed schedule, allowing staff to see planned arrivals.

Ticketing and arrival activation

Brings walk-ins and people holding remote tickets into the on-site queue.

Visitors select a service on the kiosk and receive a ticket. Remote ticket holders complete arrival activation; a QR code on the paper ticket provides access to current queue progress.

Appointment and walk-in channels have clear queue entry points, and visitors can continue checking their waiting status.

Calls, repeated calls, and missed tickets

Lets staff call the next visitor and identify the service counter.

Staff use a hardware caller or desktop software to call, repeat a call, advance to the next visitor, or mark a missed ticket. Their view shows the current ticket and waiting count, with active, idle, or paused counter status on the display.

Visitors receive a clear counter prompt, while staff distinguish a missed call from normal progression after service.

Mobile notifications and silent calling

Reduces repeated announcements while supporting older visitors and people with hearing difficulties.

A connected account can deliver calling and missed-call messages with maintained notification wording. A configured personal vibration device combines vibration, screen, and light prompts for visitors who need it.

Calling no longer relies only on sound. Device distribution can follow a whitelist, general-issue, or later-collection process.

Accessible pager pairing and return

Connects accessible waiting notifications with the issue and return of the personal device.

At ticket issue, eligibility or on-site need prompts staff to scan and pair the pager QR code with the ticket. A call prompts staff to confirm return; early departures can return it at reception, and missing return confirmation raises a prompt.

The notification is tied to the ticket and the device return is tracked, closing the gap between issue and collection.

Staff assistance requests and visitor confirmation

For cases requiring a supervisor or visitor confirmation of entered information.

Staff request assistance from the calling software, with a desktop prompt or configured text message to the responsible manager. A service screenshot can be sent to the visitor display for review and confirmation.

Assistance reaches a defined recipient, and information is reviewed within the interaction rather than only repeated verbally.

Feedback and service review

Connects visitor feedback with the counter interaction it describes.

Invite an immediate counter rating or later self-service feedback. An unsatisfactory result can notify the duty supervisor or manager for review against authorised service and recording information.

Managers receive service and rating reports under the hall’s assessment rules, with exceptional feedback traceable to the relevant interaction.

How software, terminals and interfaces work together

ComponentRole in the workflowDependencies and integration

Appointment and queue software

Maintains services, appointment slots, queue rules, and counter assignments.

Online channels need the corresponding connection and a service catalogue aligned with on-site ticketing.

Ticket terminal and paper ticket

Provides service selection, ticket issue, and access to queue progress.

Ticket method, printed information, and screen orientation depend on the chosen equipment.

Shared displays, counter screens, and callers

Turns a queue call into a visible counter instruction.

Commission display content with the calling software and exclude unrelated personal information from public views.

Feedback terminal and management reports

Captures immediate ratings and combines them with service information for reporting and review.

Use the hall’s approved rating and reporting definitions; external-platform access requires authorisation.

Accessible pagers and assistance tools

Receivers provide vibration, screen, and light prompts, supported by a gateway, charging base, and pairing/return tools.

Include issue, return responsibility, and exit prompts in the operating process; a receiver alone is not the complete system.

Dual-screen ticketing terminal; software and screen orientation depend on the selected configuration.

WORKED EXAMPLE

Example: an appointment visitor completes a counter service

The visitor selects a service and time slot, then activates or collects the ticket on arrival.
They follow progress on the shared display, paper-ticket QR code, or connected mobile notification.
Staff call the ticket and the visitor proceeds to the indicated counter.
The visitor submits feedback after completion, and the rating joins the service record in reporting.

What the service producesEach next step remains clear from booking to feedback, while managers can use queues and ratings to adjust service delivery.

Equipment and product details

Choose the software workflow first, then the equipment for each service point. Open a product below for its operation, reference configuration, and selection notes.

**Dual-Screen Queue Ticket Terminal** →
The dual-screen terminal handles service selection and ticket issue at the entrance while displaying queue information. The screens separate interactive tasks from information display; their orientation depends on the selected model.

**Integrated Service Information Display** →
The integrated display presents queue calls, counter directions, and announcements for people in shared waiting areas. Its information comes from queue or publishing systems, rather than individual touchscreen enquiries.

**L-Shaped Service Feedback Terminal** →
The L-shaped feedback terminal sits on the visitor side of a counter and collects a rating at the end of service. Ratings become useful when linked to the correct counter and interaction and included in follow-up and improvement workflows.

Configuration comparison

Dual-Screen Queue Ticket Terminal

Dual-sided reference model: TY-QH750: 15-inch displays and a dual-core platform. These figures do not apply to every dual-screen model in the catalogue. Ticket-kiosk reference configuration: DDR3 4G, 128G SSD, tempered touch panel, and EPSON532 thermal printer; verify separately from the TY-QH750 configuration.

Integrated Service Information Display

Queue-display reference specification: 55-inch, 1080P, 1920×1080, 60Hz in the reference queue-display configuration. Content: Organise calls, counters, and public information into areas, with configured fonts and colours.

L-Shaped Service Feedback Terminal

Capture task: Immediate counter feedback complements later feedback through a self-service channel. Data connection: Combine with counter-evaluation software and an authorised municipal rating platform.

Reference configuration: specifications vary by model. Confirm the device model, supported software, peripheral list, and availability before ordering.

How it works

Issue a ticket or use a connected appointment channel to join the managed queue.
Waiting-area displays show the queue while hardware or software callers issue calls.
Visitors proceed to the assigned counter for service.
Collect feedback through the terminal and link it to the service record.

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Core capabilities

1. Multi-channel ticketing and appointments

Support on-site kiosks plus WeChat and mini-program ticketing, appointments, queue-status checks, and reminders. Online-hall channels can be connected, with appointment records entering the same managed queue and configurable priority rules.

2. Central queue orchestration and silent calling

Live queue information can be divided across displays with configurable typography and colours. Silent mobile notifications work alongside hardware and software counter calling.

3. Counter collaboration

The TY-HJ21 hardware caller uses 433 MHz wireless communication. Software calling can share service guides and sample forms, synchronise screenshots, and support electronic signatures. The TY-QH750 dual-sided kiosk uses two 15-inch displays and a dual-core platform.

4. Feedback and service-evaluation loop

Immediate evaluator feedback and post-service kiosk evaluation form two channels. Data can connect to the municipal service-rating platform and support visual assessment by hall, counter, service item, and completion record.

5. Integration and compatibility

Reuse existing queue and business systems through phased integration instead of forcing a wholesale replacement.

Use cases

District and county public-service halls
Subdistrict and community service centres
Banks, hospitals, telecom branches, and vehicle-queue environments

Related software and hardware

Software: central queue management, online appointment management, and counter evaluation. Hardware: ticketing kiosks with DDR3 4G, 128G SSD, tempered touch panel and EPSON532 printer; TY-QH750 dual-sided kiosks; 55-inch 1080P displays; LZ-D3F8A2L short displays; TY-TD3 long LED displays; Intel C1037U media players; TY-HJ21 433 MHz callers; and Android evaluation terminals.

Project application context

Average on-site waiting time reduced by 30%
Low-power kiosks support scheduled automatic start and shutdown
Live data helps managers adjust active counters during peaks

Project adaptation: interfaces, queue rules, and hardware combinations are confirmed after reviewing the existing environment.

Confirm the product configuration for your project

Tell us about the service workflow, existing software and required peripherals.

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